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常見問題

Siebel Support

The world’s leading organizations use Oracle Siebel CRM to achieve their digital transformation goals. Siebel CRM is a key component of Oracle's CX product suite, with a rich product roadmap.

Read about Oracle’s commitment to Siebel.

Oracle Siebel Support key features

Our commitment to Siebel continues

Oracle understands that your on-premises applications are critical to your success. With Oracle Applications Unlimited, you have trusted, secure, comprehensive support so that you can avoid the potential risks of third-party support for your Siebel investment. We will continue offering Oracle Premier Support on the Continuous Innovation releases for on-premises applications through at least 2032, and we are committed to annually review whether or not to extend the Premier Support offering for an additional year.

Learn more
Siebel Commitment

Siebel support documentation and how-tos

The Oracle Advisor webcasts bring you and Oracle’s Siebel experts together over a Zoom web conference, at no cost. Sign up to get information on support services, products, technologies, best practices, and more in a one-hour session.

View webcasts
Siebel-support-documentation

Oracle Support accreditation for Siebel

Self-paced modules provide learning options for your product(s), patches and certification, diagnostics, performance, upgrading, incremental repository merge, and best practices for managing service requests.

Learn more
Siebel Accreditation

Siebel support and Oracle Applications Unlimited

Oracle Premier Support through at least 2032.

Oracle's commitment to continuous innovation

Applications and support—an unbeatable combination—included Oracle Applications are: Oracle E-Business Suite, Hyperion, JD Edwards EnterpriseOne, PeopleSoft, and Siebel.

Our commitment includes support for both on-premises and in Oracle Cloud Infrastructure—remain on-premises or move to the cloud with the same applications and your customizations—your choice, your schedule.

The same resources, tools, and staff that you use now with ongoing security patches and software updates. Your staff knows the applications already.

No forced migrations. No surprises. Receive ongoing new features and a transparent roadmap.

Oracle Applications Unlimited and Oracle Premier Support

Delivering continuous innovation

With Oracle Premier Support and Applications Unlimited, you control the roadmap to your success.

Benefits of Premier Support for Siebel CRM

  • Committed to customers

    Maximize and expand your existing Siebel investment with a product roadmap and support that allow time for future planning.

  • Committed to products

    Rely on our on-premises applications and support expertise to keep your business running efficiently.

  • Committed to innovation

    Depend on Oracle to continue investing in Continuous Innovation releases.

Resources

Siebel resources support

My Oracle Support Community

My Oracle Support Community is here to help you get the most out of Siebel and My Oracle Support. Get access to a host of Oracle resources and exchange tips with a vibrant community of peers and Oracle experts.

Siebel support resources

Oracle Premier Support

Support, security, and updates to fuel your business success.

開始使用

登入 My Oracle Support

唾手可得的專業化 Oracle 支援工具和資源。


My Support Renewals

檢視過去、待處理和未來的續約。節省時間。線上續約。


聯絡支援業務代表

想深入瞭解詳細資訊?請聯絡團隊成員。