Oracle Customer Experience (CX) Service

Ripping Up the Service Rule Book

Ripping Up the
Service Rule Book

In the world of modern service, is experience really everything? Improve customer satisfaction and retention by writing new rules.

Service—CX Central
Deliver Excellence in Customer Service!

Take a quick tour of Oracle's CX Service Cloud. Engage customers, empower employees, adapt quickly.

Forbes Insights Executive Survey Report

Forbes Insights Executive Survey

Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.

The Psychology Behind Customer Service
The Psychology Behind Customer Service

Can understanding psychology improve customer service?

Oracle Customer Experience (CX) Service

Modern Customer Service

Discover how you can equip and transform your contact center for the future.

Provide Exceptional Customer Service Experiences

Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.



 

Are Your Best Practices Modern

Why Do You Need Modern Best Practice?

Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.

Learn more about Modern Best Practice

Natos Group Boosts Customer Service with Oracle Service Cloud

Oracle Service Cloud generated a request classification system and integrated emails, and chat services to the platform, all while expediting the case resolution process. It also provided complete customer information on a single screen—in contrast to the prior system where operators had to open several windows—and reduced service time by 40%.

— Leonardo Cardoso, Project Coordinator, Natos Group

Movida Reduces Customer Issue Inquiries by 25% with Service Cloud

 

Benetas Delivers Personalized Service to Customers with Oracle Service Cloud

By adopting Oracle Service Cloud and partnering with Ekulus to implement a new omni channel contact center solution for our aged care business, we expect to gain a single view of customer interactions and deliver more consistent and personalized customer experience.

— Nicola Reynolds, General Manager, Benetas

Copel Improves Customer Relationships with Field Service Cloud

 

Unilever Increases Field Knowledge and Service Quality

 

Cruzeiro do Sul Newspaper Transforms its Customer Service with Oracle SaaS

The SAP system we used in the newspapers’ subscription and after-sales departments was complicated and quite incomplete, making efficient customer service impossible. Oracle Service Cloud enabled operators to access information in real time, shortening the average customer service time.

— Fábio Eduardo Florêncio, IT manager, Ubaldino do Amaral Foundation

DeNA Travel Cuts Inbound Call Inquiries by 20% with Oracle Service Cloud

By expanding and improving our FAQ content with Oracle Service Cloud, we not only reduced phone inquiries by 20% and raised self-resolution rate by 16%, but also enhanced customer experience by gaining a better ability to accumulate and share customer feedback or guidance across our internal community.

— Takushi Sato, Director, Customer Service Department, DeNA Travel Co., Ltd.

Fresh & Honest Lavazza Gains Insight with Oracle Cloud

 

mSupply.com Enhances Reliability and Scalability with Oracle Service Cloud

With Oracle Service Cloud, we effectively accommodated both our customer and supplier data to provide a seamless view of our internal standard operating procedure. Moreover, this tool enhanced the reliability and scalability for our back-end operations team.

— TGC Prasad, Founder & CEO, mSupply.com

AFG Needed Innovation - Oracle SaaS Was "A No-Brainer"

 
Natos Group Boosts Customer Service with Oracle Service Cloud
Movida Reduces Customer Issue Inquiries by 25% with Service Cloud
Benetas Delivers Personalized Service to Customers with Oracle Service Cloud
Copel Improves Customer Relationships with Field Service Cloud
Unilever Increases Field Knowledge and Service Quality
Cruzeiro do Sul Newspaper Transforms its Customer Service with Oracle SaaS
DeNA Travel Cuts Inbound Call Inquiries by 20% with Oracle Service Cloud
Fresh & Honest Lavazza Gains Insight with Oracle Cloud
mSupply.com Enhances Reliability and Scalability with Oracle Service Cloud
AFG Needed Innovation - Oracle SaaS Was "A No-Brainer"

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