In the world of modern service, is experience really everything? Improve customer satisfaction and retention by writing new rules.
Take a quick tour of Oracle's CX Service Cloud. Engage customers, empower employees, adapt quickly.
Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.
Can understanding psychology improve customer service?
Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.
Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.Learn more about Modern Best Practice
“Oracle Service Cloud generated a request classification system and integrated emails, and chat services to the platform, all while expediting the case resolution process. It also provided complete customer information on a single screen—in contrast to the prior system where operators had to open several windows—and reduced service time by 40%.”
— Leonardo Cardoso, Project Coordinator, Natos Group
“By adopting Oracle Service Cloud and partnering with Ekulus to implement a new omni channel contact center solution for our aged care business, we expect to gain a single view of customer interactions and deliver more consistent and personalized customer experience.”
— Nicola Reynolds, General Manager, Benetas
“The SAP system we used in the newspapers’ subscription and after-sales departments was complicated and quite incomplete, making efficient customer service impossible. Oracle Service Cloud enabled operators to access information in real time, shortening the average customer service time.”
— Fábio Eduardo Florêncio, IT manager, Ubaldino do Amaral Foundation
“By expanding and improving our FAQ content with Oracle Service Cloud, we not only reduced phone inquiries by 20% and raised self-resolution rate by 16%, but also enhanced customer experience by gaining a better ability to accumulate and share customer feedback or guidance across our internal community.”
— Takushi Sato, Director, Customer Service Department, DeNA Travel Co., Ltd.
“With Oracle Service Cloud, we effectively accommodated both our customer and supplier data to provide a seamless view of our internal standard operating procedure. Moreover, this tool enhanced the reliability and scalability for our back-end operations team.”
— TGC Prasad, Founder & CEO, mSupply.com