Cancer Care Ontario is the agency responsible for continually improving cancer services for Ontario’s 13 million citizens. Its responsibilities include managing funding and access to care, including minimizing wait times, measuring cancer care effectiveness, and reporting on the system’s performance.
“Siebel CRM has helped us increase screening rates, for example taking colorectal screening rates from approximately 20% to nearly 50% in three years. When more people get screened, it means earlier and more effective treatment, and ultimately longer lives,” said Rick Skinner, Chief Information Officer for Cancer Care Ontario.
To support its centralized provincial cancer screening program, Cancer Care Ontario implemented Oracle’s Siebel CRM as part of its information system used to identify and manage contact with citizens in need of screening.
Physicians now receive electronic reports telling them which patients have been screened, the results of the screenings, and which patients are due for screening—saving time and improving overall care.