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The Shared Business Systems branch (SBS) provides an integrated HR, payroll, and financial application suite and associated support services to the Victorian Department of Primary Industries (DPI). The DPI is a government agency that works across Victoria, Australia to develop the state’s agriculture, fisheries, earth resources, energy, and forest industries. It employs more than 2,600 staff based in 82 locations across the state.
SBS supports the departments of sustainability and environment, planning and community development, VicForests, and CenITEx under a shared services arrangement. Its support services include advice and information on financial and human resources management systems, financial, accounting, and taxation processes, and project management and change management services.
SBS was using a variety of disparate spreadsheets and Microsoft Word documents to plan and record thousands of system tests and upgrades. This was time consuming and difficult to manage, so in January 2011 SBS implemented Oracle Application Testing Suite to centralize testing processes, enhance reporting capacities, speed up planning and testing times, and reduce the risk of error.
SBS uses Oracle applications for its HR, payroll, and financial functions. The organization looked at a variety of test management applications from several IT providers but preferred the Oracle Application Testing Suite’s ability to integrate with its existing Oracle applications, provide centralized planning, and fully automate testing processes.
SBS purchased Oracle Application Testing Suite in early September 2010. The initial implementation process took five months. Tn January 2011, SBS went live with the application’s management tool, followed by the automation tool in June 2011.
SBS engaged Acolade Consulting to provide implementation support and ongoing training. Acolade worked with the organization to understand its business needs then upgraded and developed the Oracle application accordingly. Acolade has continued to work with SBS during the extended implementation period to ensure the application’s automation tool is deployed effectively and that SBS staff is fully trained.