The Organization of American States (OAS) is the world’s oldest regional organization, dating back to the First International Conference of American States, held in Washington, D.C., October 1889 to April 1890. It brings together all 35 independent states of the Americas and is the primary political, judicial, and social government forum in the Western Hemisphere.
OAS works to achieve peace and justice among member states, promote their solidarity, strengthen collaboration, and defend state sovereignty, territorial integrity, and independence. Five main pillars––democracy, human rights, security, internal development, and interAmerican cooperation––form the foundation of its work.
An important part of OAS’ mission focuses on human rights advocacy, which is carried out via the Inter-American Commission on Human Rights (IACHR). The commission receives more than 1,500 petitions every year and handle, at any given time, a docket of more than 8,000 cases. These complex cases often involve boxes of documentation, which IACHR routed manually throughout the organization, making it difficult to determine the status of a petition, presenting security risks, and slowing processing for a growing number of cases.
In 2010, OAS deployed Oracle WebCenter Content for IACHR to automate and expedite petition and case processing. Since that time, it has improved processing efficiency, extended visibility into petition status, and increased security around critical documents. After achieving a significant return on investment in the early stages of deployment, OAS began plans to extend the implementation to enable petitioners and other stakeholders to track cases and access critical documentation online.
“We worked with Gartner to define 150 different selection criteria and analyzed all available content management solutions. Oracle WebCenter Content rose above the competition because of its built-in and sophisticated workflow, service-oriented architecture, core service robustness, and data reliability. We have a very complex workflow, with more than 100 security rules governing our processes. Only Oracle could handle that complexity,” said Juan José Goldschtein, chief information officer, Organization of American States.