Founded in 2007, Swiss Post Solutions is an international division of the Swiss Postal Service. Now located in 15 countries around the world, Swiss Post Solutions is a premier provider of global outsourcing solutions and information logistics.
By combining organic growth and acquisitions, Swiss Post Solutions has been able to offer a broad portfolio of products within a very short time period. But with such rapid growth, Swiss Post Solutions found it difficult to provide consistent and seamless customer support across the enterprise.
To overcome these challenges, Swiss Post Solutions worked with ec4u expert consulting (schweiz) ag to deploy Oracle CRM On Demand—harmonizing the sales process by introducing an enterprisewide uniform sales method. The ambitious project, which the company began at the end of 2009 and successfully completed in all countries in October 2011, enabled Swiss Post Solutions to methodically and technologically unite sales and marketing processes across the enterprise.
Using Oracle CRM On Demand, Swiss Post Solutions has reduced sales support system costs by 30%. Further, with a unified customer-focused sales approach, Swiss Post Solutions can more easily identify and act upon new business opportunities for increased revenue and profitability, now and into the future.
Swiss Post Solutions evaluated a number of competing products during its selection process, but it quickly realized that Oracle CRM on Demand met more than just its functionality requirements.
The Oracle solution also scored highest on economic value, due to low costs made possible by the on demand approach and quick implementation. Using Oracle CRM On Demand, Swiss Post Solutions reduced sales support system operating costs by 30%.
ec4u expert consulting (schweiz) ag is, with more than 150 employees in five branches in Germany and Switzerland, one of the leading consulting companies for customer relationship management (CRM), business intelligence (BI) and integration services in the German-speaking regions of Europe.
Through a combination of business and IT expertise, ec4u expert consulting (schweiz) ag supports clients across different industries in establishing sustainable, individualized, and competitive customer relationship management. It provides professional and technical CRM expertise and has successfully implemented more than 150 CRM projects since it was founded in 2000.
“We profited from the experience of the highly competent ec4u team during the implementation of Oracle CRM on Demand. The Oracle Partner quickly learned our business processes and implemented them efficiently into the CRM tool. The company’s internal knowledge transfer was also excellent. After jointly completing the implementation in the first six countries, we were able to deploy the system in the remaining countries almost entirely on our own,”saidDr. Sandro C. Principe, member of the executive board, Swiss Post Solutions.