TAFE Queensland is one of the largest providers of practical, high-quality vocational training in Australia. Through its network of 90 campuses, the organization offers some 800 courses and trains more than 180,000 students each year. Courses span a range of vocational areas, including arts and entertainment, automotive, building and construction, business and financial services, engineering, and mining.
TAFE Queensland is fully funded by the Queensland Government’s Department of Education, Training and Employment.
TAFE Queensland has a long track record with Oracle, having used PeopleSoft Campus Solutions across all operations since 2004.
“Oracle User Productivity Kit ensures our staff members get the most from our investments in PeopleSoft software,” said Ross McCulloch, manager, ISAS business support, Department of Education, Training and Employment, Queensland Government. “We can now be confident they have undertaken all the training they require and have an efficient resource that can answer any queries that might arise as they undertake their daily work.”
TAFE Queensland implemented Oracle User Productivity Kit in conjunction with an upgrade of its PeopleSoft Campus Community infrastructure in 2009. Information that had been stored in a legacy RoboHelp document repository was transferred to Oracle User Productivity Kit and augmented with screenshots and user tutorials.
“Oracle User Productivity Kit makes it very straightforward to create new training modules, based on our defined administrative roles,” said McCulloch. “Changes can be made and new materials added as required.
“Moving to Oracle User Productivity Kit at the time of the upgrade made it much easier to get our users up to speed quickly on the new software,” he added. “It improved efficiency and ensured that all of our staff knew how to perform their required tasks within the new environment.”