Telekom Srbija Group provides fixed line; mobile; data; internet; and a range of other communications services, including leased lines and private circuits to business and residential customers in Serbia, Bosnia and Herzegovina, and Montenegro. A leading supplier in the Balkan region, Telekom Srbija enjoyed a 99,8% of market share in 2010, per number of customers in fixed telephony, and a 56% of market share in 2010, per number of customers in mobile telephony – according to its annual business report for 2010. The company also maintains and upgrades the communications infrastructure that supports delivery of its services. It has a consolidated operating income of US$1,494 billion.
Telekom Srbija wanted to create a Project Management Office (PMO) to consistently manage all service and infrastructure projects, optimize processes, and support continuous improvement initiatives. Using Oracle's Primavera P6 Enterprise Project Portfolio Management, the company consolidated service and infrastructure projects on a single, enterprisewide platform, accelerated project completion, and reduced overhead costs. Telekom Srbija also improved forecasting, reporting, scheduling, and risk analysis.
Telekom Srbija Group chose Primavera P6 Enterprise Project Portfolio Management for its robust functionality and intuitive interface. The company also wanted to capitalize on its existing investment in Oracle’s Primavera solution suite.
“We evaluated software from another leading supplier, but only Oracle’s Primavera 6 could provide a holistic framework for consistent project management, encompassing standard methodologies that would ensure optimal resource use, continuous quality improvements, and overhead reduction,” said Darko Grbovic, project management office manager, Telekom Srbija Group.
Center for Project Management (CPM) has been Telekom Srbija’s solution provider for its Primavera solutions for seven years. Telekom Srbija chose CPM for its Primavera expertise and successful track record in helping other organizations to build an effective PMO and use it to align projects with corporate objectives.
CPM helped build the business case for consolidating the company’s standalone Primavera deployments onto Primavera P6 Enterprise Project Portfolio Management and developed the methodology for the upgrade and data migration. CPM managed the Primavera P6 Enterprise Project Portfolio Management implementation, built interfaces with back-office systems, and trained 140 active users. CPM also developed an enterprise-wide project management methodology and suite of reports against key performance indicators based on the standard reports in Primavera P6.
"CPM’s mentoring services and technical teams played a key role in preparing us for PMI certification,” Grbovic said. “Working with CPM, we trained more than 100 project managers in how to leverage Primavera P6 to coordinate people, processes, and tools; minimize gaps and overlaps; and reduce or eliminate effort duplication.”