Transmed Jordan Reduces Delivery Time, Accelerates Order Processing to Drive Sales Growth
 
 

Transmed Jordan Reduces Delivery Time, Accelerates Order Processing to Drive Sales Growth

  • Oracle Customer:  Transmed Jordan
    Location:  South Amman, Jordan
    Industry:  Consumer Goods
    Employees:  140
    Annual Revenue:  Under $100 Million

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Founded in Lebanon in 1946, Transmed S.A.L sells and distributes consumer goods, including major brands such as Coca-Cola and Procter & Gamble. The company has expanded to include operations in the United Arab Emirates, Syria, Jordan, and several African countries. Each subsidiary acts as its own entity, with its own separate IT infrastructure.

Transmed Jordan was using a number of applications for order management, accounting, invoicing, and pricing, but there was no integration between them. As a result, employees regularly shared data manually, increasing the risk of errors and delaying processes.

To overcome these challenges, the company deployed Oracle’s JD Edwards EnterpriseOne 9.0 enterprise resource planning (ERP) applications. Since going live, it has accelerated the sales process, reduced errors, increased customer service quality, and shortened delivery times. Transmed also has more control over its pricing, which has helped it attract new customers. Further, its sales staff can now process new orders and accept customer payments remotely, which has increased overall efficiency and revenue flow.

Additionally, Transmed has deployed Oracle Weblogic Server, a scalable, enterprise-ready Java Platform, Enterprise Edition (Java EE) application server. The WebLogic infrastructure supports many types of distributed applications, enabling Transmed to deploy business-critical applications in a robust, secure, highly available, and scalable environment.

 
 

 
 

Challenges

A word from Transmed Jordan

  • “With JD Edwards EnterpriseOne, we have improved our service quality and attracted new customers with special offers. After one month, the group manager reported sales had risen significantly. As you can imagine, management is very happy.” – Said Arnous, Group Financial Controller, Transmed

  • Improve data accuracy for consumer product orders, inventory, and financial reporting by eliminating manual data entry across business areas
  • Accelerate processing of customer sales orders and establish automated workflows to reduce the number of employees involved in order handling
  • Increase speed and accuracy of invoice creation for the company’s diverse consumer goods product set
  • Ensure customer orders are fulfilled—including goods removed from the warehouse and delivered—before delivering invoices
  • Increase security and ensure reliable delivery by gaining insight into which employees transport which products
  • Implement an up-to-date pricing system to enable the business to offer discounts and special offers on its competitive consumer products
  • Improve customer satisfaction by reducing delivery times for all products
  • Establish new mobile ordering system to enable sales staff to process customer orders remotely instead of traveling to the office to register requests
  • Accelerate customer payments by enabling payment to sales staff directly upon goods delivery
  • Accelerate standard accounting procedures, such as monthly close
  • Implement new ERP system quickly, without any unplanned downtime

Solutions

Oracle Product and Services

  • Deployed JD Edwards EnterpriseOne 9.0 to increase efficiency across a variety of business processes
  • Increased sales staff efficiency by establishing a mobile ordering process that enables staff to enter orders from anywhere, using handsets to submit requests online for processing in JD Edwards EnterpriseOne Sales Order Management
  • Reduced processing time for new sales orders from half a day to seconds by automating workflows
  • Reduced invoice creation time from hours to seconds by replacing manual invoices with automated ones created with JD Edwards supply chain management applications
  • Achieved greater understanding of quantity and location of the company’s consumer goods with JD Edwards EnterpriseOne Inventory Management, enabling users to see instantly how much inventory is in the warehouse or being carried by sales staff
  • Established more reliable revenue flow by enabling sales and delivery staff to process payments onsite through mobile devices integrated with JD Edwards EnterpriseOne Financials
  • Improved fastest possible delivery time from next day to same day, due to quicker order processing, improved stock management, and simplified invoicing procedures
  • Reduced time required to process customer return requests from up-to-four days to minutes by cutting the number of departments the request travels through and ensuring it is sent directly to the appropriate employee for approval
  • Cut the time and expense of keeping systems up and running through the superior manageability and automation provided by Oracle WebLogic Server
  • Increased sales by implementing discount schemes and special offers with JD Edwards EnterpriseOne Advanced Pricing
  • Automated the entire sales workflow, eliminating errors in financial, order, and delivery data previously caused by manual data entry
  • Reduced time required to complete standard accounting processes, such as closing the books, from up-to-two days to minutes with JD Edwards EnterpriseOne Financials
  • Increased speed of all processes and transactions since implementing Oracle Database, Standard Edition 11g
  • Minimized impact of upgrade on business operations by completing implementation in just three months

Why Oracle

Transmed wanted to implement uniform ERP applications across all its subsidiaries to simplify management and share data more efficiently. It was already using JD Edwards EnterpriseOne 9.0 in its central office in Lebanon and had been so impressed with the system’s versatility that it decided to roll out the solution in Jordan.

Implementation Process

Because Transmed Jordan was experienced with JD Edwards EnterpriseOne 9.0, implementation was very quick. This was important because any unplanned downtime during the deployment process would have resulted in an unacceptable loss of business. The company deployed the solution’s core eight modules in three months.

Partner

Established in 2004, Global Technology Solutions (GTS) operates across EMEA out of offices in Lebanon and Cyprus. An ERP consulting company, GTS is licensed to sell and implement Oracle application and technology products in the EMEA region, with a primary focus on the Gulf Cooperation Council (GCC) countries, Eastern Mediterranean, Cyprus, and North Africa. GTS is a key provider of JD Edwards applications and has established a solid footprint in the Middle East through many successful implementations and affirmative customer feedback, thus achieving Oracle Specialized Partner status in JD Edwards EnterpriseOne.
GTS is Transmed’s preferred partner, and the two companies have worked together for many years, culminating in this implementation of a new ERP solution in Jordan. With GTS’ assistance, Transmed’s new JD Edwards EnterpriseOne ERP system went live in just three months.

“GTS is a specialized JD Edwards partner with a proven track record of successful implementations in the EMEA region. Transmed S.A.L selected GTS because of its qualified resources and deep knowledge of Oracle products,” said Said Arnous, group financial controller, Transmed S.A.L.