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Vancouver Coastal Health (VCH) is the second largest provincial healthcare system in Canada. It serves approximately one-quarter of British Columbia’s population, totaling more than 1 million citizens across Vancouver, Richmond, the North Shore and Coast Garibaldi, Sea-to-Sky, Sunshine Coast, Powell River, Bella Bella, and Bella Coola. Each year, its 22,000 staff members, 2,500 physicians, and 5,000 volunteers deliver more than 3 million patient days of care, seeing an average of 308,000 people in the emergency department and 640,000 in clinics, and providing 2.3 million residential care days, 1.9 million home support hours, and 199,000 nursing home visits.
VCH has been charged with spearheading a government initiative to introduce electronic health records (EHRs). It began with a pilot project to introduce paperless clinical documentation and expand its Primary Care Information System (PCIS) to accommodate EHR files. Oracle GoldenGate has been instrumental in this project because it helps to ensure availability of PCIS, which is now the central repository for all patient information—from labs and results, to demographics, to pharmacy information, and more. This vital system contains 1.2 terabytes of data that is essential to hospital operations and, ultimately, to the lives of VCH’s patients.
The information system requires periodic downtime for maintenance, but VCH needs to complete that maintenance quickly and ensure that, outside of scheduled downtime, it has near-100% availability. Oracle GoldenGate helps VCH to achieve this goal.
VCH went live on Oracle GoldenGate in March 2011. It worked with Oracle Consulting to ensure an efficient and seamless go live, relying on the deployment team’s in-depth product and best-practice knowledge.