No results found

Your search did not match any results.

We suggest you try the following to help find what you're looking for:

  • Check the spelling of your keyword search.
  • Use synonyms for the keyword you typed, for example, try “application” instead of “software.”
  • Try one of the popular searches shown below.
  • Start a new search.

 

Trending Questions

 

Government 2.0 for Citizens and Businesses

COVID-19 has introduced several unique challenges that accelerate the need for governments to digitize. This transformation is now vital to continue functioning at a time when citizens and businesses need more government support and services than ever.

In response, Oracle has developed solutions to help government agencies better manage the situation through a combination of intelligent self-service automation, remote work orchestration, smart knowledge creation and sharing, and guided assistants to help workers function effectively.

Oracle Configure, Price, and Quote
Enable

Enable

Help constituents navigate difficult circumstances by providing the services they need in the moments that matter.

Adapt

Adapt

Adapt government work by enabling digital automation and remote functioning to enhance efficiency and effectiveness.

Deploy

Deploy

Deploy rapidly with the industry’s best performance and proven security and scalability.

Protect

Protect

Protect sensitive citizens and government information with best-in-class security, compliance and performance .

Solutions for Rapid Response to Government Transformation

Oracle CX for public sector provides rapidly-deployable industry-leading solutions for quick information delivery, intelligent self-service, guided support, accurate eligibility and benefits determination, social services and economic stimulus programs management at all levels of government.

Digital response for constituents

Digital response for constituents

In times of uncertainty, citizens look to public institutions for guidance. Governments, responsible for keeping citizens current and informed at all times, need an effective way to manage more frequent communication and share knowledge quickly.

  • Digital engagement: Digital channels launched and updated at record pace
  • Simplified communication: Provide clear government communication with a solution that citizens can rely on to get instant, personalized advice that is up-to-date and consistent
  • Smart self-service advice: Redirect common questions to intelligent self-service portals
  • 24x7 access: Enable delivery of government services and guidance via a multitude of digital channels
Read more about Smarter Self Service (PDF)
Government service continuity

Government service continuity

Large and small government entities are challenged to function efficiently as more employees work remotely, often breaking down silos across various departments within the organization.

  • Remote work enablement: Effective remote access for all employees allowing for work routing and queuing, prioritization, assignment, guided assistance, status tracking, and execution of different workstreams
  • Rapid deployment: Standard out-of-the-box workflows for common services, with the flexibility to modify without advanced coding capabilities
  • Project status and report generation: Track work completed and capture institutional knowledge, identifying trends, patterns, and next steps
Learn more – Managing workflows to serve citizens (PDF)
Agile recovery

Agile recovery

In times of crisis, government agencies develop specialized recovery programs to support citizens and businesses, whether that entails rebuilding infrastructure after a natural disaster, providing tax relief or business loans and other forms of economic assistance, rolling out unemployment insurance and benefit programs, or deploying social services.

  • Case-tracking and analysis: Help constituents quickly navigate relevant recovery programs — as well as stay attuned to changing conditions and ensure that they meet their recovery goals
  • Eligibility modeling and determination: Real-time, personalized advice across channels (including web, mobile, chat, among others) helps constituents understand what support and benefits are available to them
  • Compliance management: Sophisticated applicant data verification helps to determine eligibility, calculate payments, and eliminate fraud and error
  • Outcome analysis: Ensure initiatives are meeting intended goals, while case management assures unique long-term cases are managed effectively
Learn more – End to end Assistance for Constituents and Businesses (PDF)