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Reimagining Citizen Engagement in the Digital Age

 

Intelligently identify citizen and business needs at the moment of need, perform outreach, and help citizens navigate government agencies for support. Manage complex government programs, deliver services, and track compliance.

Smarter, More Connected Service

Solutions for Digital Transformation

Discover: Citizen Outreach

Government is complex, and citizens and businesses can find it difficult to navigate. Keep everyone informed using our data management and marketing solutions.

Engage: Omnichannel Support

Offer around-the-clock, automated, and highly personalized advice and referrals, via the citizen’s preferred channel. Provide self-service that integrates seamlessly with human-assisted interactions.

Consume: Eligibility Solutions

Reduce the complexity of the application process for government programs, permits, and licenses by enabling business and citizens to use their preferred device and channel. Automate even the most complex policy-driven decisions.

Serve: Case Management

Manage complex cases that include multiple citizens. Determine the best course of action for each unique set of circumstances. Make informed decisions using analytics then monitor outcomes and propose policy enhancements.

Solutions for Specific Industries

Oracle CX for public sector provides industry-leading solutions for Health and Human Services, Local Government, and Government Self-Service and Eligibility.

Public Sector Government Benefits

Transform Health and Human Services

Transform social services with innovative solutions that enable you to:

  • Proactively reach citizens with program details or information
  • Provide case management for both benefits programs such as financial, medical, nutrition, disability, and other assistance as well as investigative programs such as child welfare
  • Streamline interactions with both citizens and third-party service providers who support government programs
  • Support end-to-end process flows including complex financial requirements
Read more about Solutions for Health and Human Services
Public Sector Government

Digitize Local Government

City and county governments can prioritize the interactions for the most pressing issues of your local citizens and businesses by providing:

  • Highly personalized, omnichannel service to help citizens and businesses answer their questions or register for services
  • Connected, end-to-end processes that provide visibility into the status of requests—even for referrals between different teams in the city
  • Optimize end-to-end business flows including financial and supply chain requirements
Read more about Solutions for a Smarter Government
Public Sector Self-Service

Government Self-Service and Eligibility

Help citizens and businesses find relevant services and understand their compliance obligations with automated, highly personalized advice that delivers:

  • Smart engagement in the moments that matter with advice wizards and policy-driven chatbots
  • Automated advice and eligibility decisions that help customers navigate complex government policies, collecting the data that is relevant for each case
  • Superior customer experiences with automated, end-to-end processes
Oracle CX Customer Stories

CX in the Public Sector

San Jose California logo

Oracle CX Helps the City of San Jose Deliver Empowering Mobile Citizen Services

 
Find out how the City of San Jose used Oracle Service Cloud to deploy an innovative, mobile-enabled city services platform for its citizens.
Albuquerque New Mexico logo

The City of Albuquerque Leverages Oracle CX to Automate City Service Requests with a Voice Bot

 
Discover how the City of Albuquerque developed an innovative solution that allows citizens to submit service requests using a voice bot.
Oracle logo

Oracle’s Substance Use Disorder Navigator Can Help Agencies Combat the Substance Abuse Crisis

 
Find out how agencies in Massachusetts and Illinois are using Oracle CX to combat the substance abuse crisis in their local communities.
Himaya logo

Himaya Child Welfare Is Using Oracle CX to Improve Child Welfare Outcomes in Lebanon

 
Learn how Himaya Child Welfare is using Oracle CX to improve child welfare outcomes in Lebanon.