Increase Collections Effectiveness
Oracle Advanced Collections allows you to bridge the gap between back-office transactional data and front-office customer management processes, while improving agent productivity and collection results. Streamlined processes apply the right collections strategy to the right customer to help you collect more money faster and with less effort.
Key Features
- Get a More-Accurate View of Customer Information
Automatically track and push data on delinquencies, broken promises, assigned tasks, and strategy-related actions and delivers it to the appropriate collections agent. - Increase Collections Success
To efficiently manage your collections efforts, collections scoring and strategies be can be configured to run at the customer, account, bill-to, or delinquency levels. Configurable dunning plans are also available. - Streamline the Collections Process
Numerous features facilitate a smooth and efficient collections process. For example, agents can create "Mass Promises" for groups of invoices. Using related products, such as Oracle iReceivables, you can offer self-service tools to pay, print, and dispute invoices online.
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