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Reduce Service Delivery Costs

Oracle Field Service (formerly Service Online) drives profitability by automating the process ofdispatching field technicians to service calls in remote locations. Field Service improves customer satisfaction by more accurately predicting a window to promise for service delivery, and it contains the Assignment Manager designed to eliminate guesswork surrounding qualification, availability, and geographic relevance of each field service technician.

Oracle Field Service is part of the Oracle E-Business Suite, an integrated set of business applications that delivers complete process automation and complete information. Whether you implement one module at a time, multiple modules, or the complete suite, Oracle E-Business Suite helps you make more informed decisions and improve your business operations-while reducing expenses.

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Key Features

  • Provide a centralized view and point of control for monitoring Field Service activities to increase productivity and reduce costs.
  • Ensure adequate staffing and on-time arrival of field service personnel for improved customer satisfaction.
  • Diagnose symptoms and potential resolution for service calls before dispatching field service resources to prevent unnecessary service calls.

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