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Integrate and Streamline Your Customer Interaction Processes

Oracle Scripting provides complete scripting and survey capabilities, including both authoring tools and a script engine. Scripts can be created, modified, and deployed to lead agents during customer interactions, prompting up-sell opportunities as well as providing detailed information to resolve customer questions. You also gain complete survey capabilities for gathering information on products, initiatives, customer satisfaction, and more.

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Key Features

  • Increase Agent Productivity and Effectiveness
    Reduce agent training time. Automate alerts, including cross-selling and up-selling scripts. Provide consistent messages to customers.
  • Gain Complete Survey Capabilities
    Create and administer surveys and manage results. Target specific lists of customers and prospects for survey feedback.
  • Streamline Script and Survey Creation
    Build scripts and surveys with visual layout tools featuring branching logic. Easily reuse script components for faster script creation.
  • Integrate Seamlessly with Oracle CRM
    Create seamless agent environment with integration with Oracle TeleSales and Oracle Service. Instantly capture sales, customer information, and survey results in your CRM system.

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