Integrate and Streamline Your Customer Interaction Processes
Oracle Scripting provides complete scripting and survey capabilities, including both authoring tools and a script engine. Scripts can be created, modified, and deployed to lead agents during customer interactions, prompting up-sell opportunities as well as providing detailed information to resolve customer questions. You also gain complete survey capabilities for gathering information on products, initiatives, customer satisfaction, and more.
Oracle E-Business Suite Learning Subscription.
Key Features
- Increase Agent Productivity and Effectiveness
Reduce agent training time. Automate alerts, including cross-selling and up-selling scripts. Provide consistent messages to customers. - Gain Complete Survey Capabilities
Create and administer surveys and manage results. Target specific lists of customers and prospects for survey feedback. - Streamline Script and Survey Creation
Build scripts and surveys with visual layout tools featuring branching logic. Easily reuse script components for faster script creation. - Integrate Seamlessly with Oracle CRM
Create seamless agent environment with integration with Oracle TeleSales and Oracle Service. Instantly capture sales, customer information, and survey results in your CRM system.