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Oracle E-Business Suite family of Service Applications provides true information-driven customer service—service that enables your agents and technicians to meet and exceed customer expectations by empowering them with information that is consistent, accurate, and actionable. Through comprehensive integration of service delivery channels including web-self service, agent-assisted service via the contact center, and field service, Oracle Service provides a single, robust platform for managing service-related information and processes. Oracle's unique approach to customer service positions organizations to drive revenue through up-sell and cross-sell, cut service operating costs, and improve the overall effectiveness of customer service operations.