In 2011 Oracle acquired RightNow Technologies, Inc., a leading provider of cloud-based customer service software. By combining Oracle and RightNow, Oracle has delivered superior customer experience (CX) capabilities at every contact and across every channel. As a result, RightNow Customer Service is now Oracle Service Cloud.
Oracle Service Cloud is an important part of Oracle’s best-in-class, connected CX cloud suite. As a part of Oracle Customer Experience, Oracle Service Cloud provides unique service experiences that enable your company to differentiate its brand and deliver legendary experiences to your customers.
Today’s customers demand new experiences driven by personalized channels and choices. Each customer journey is unique, but you need to ensure each experience is seamless and personalized. Leverage best-of-breed CX solutions by channel or bring them together into a connected engagement through data, behavioral intelligence, and experiences across all lines of business.
Help your business stand out from the competition by delivering first-rate experiences to your customers. Connect the customer journey and accelerate transformation with Oracle CX.
We’re living in the experience economy, where your customers’ experience with your brand is inseparable from the value of the goods and services you provide.
In the experience economy, the customer is the innovator. Technology lets customers create very personalized experiences. As people become more comfortable and facile with technology, they will create new ways of managing their daily lives and online experiences. And they will expect that kind of flexibility from every company they do business with. Oracle CX can help you create engaging, seamless digital interactions that transform customer experience and delight your customers.