Oracle Service Cloud Knowledge

Get Knowledge Anywhere

Oracle Service Cloud Knowledge combines knowledge management software technology with social media collaboration for a consistent, superior customer experience. Learning continuously from every interaction, it infuses knowledge from your entire ecosystem and delivers real-time, relevant information at every touch point.

  • Increase Availability and Accessibility of Service with self-learning technology and social knowledge learning to capture collaborative interactions and keeps content evergreen

    Increase Availability and Accessibility of Service with self-learning technology and social knowledge learning to capture collaborative interactions and keeps content evergreen.

Oracle RightNow Knowledge Cloud Service benefits
  • Reduce customer service costs and increase customer satisfaction by enabling customers to discuss, rate, and subscribe to any answers within your knowledge foundation
  • Turn a static, out-of-date knowledge base into a rich, dynamic source of information, combining both corporate and user-generated content
  • Leverage consumer insights and knowledge throughout your ecosystem by highlighting recent or popular posts and search results
  • Increase agent productivity by putting up-to-date answers and collective insights at their fingertips
  • Deliver rich, compelling knowledge interactions and customer experiences to drive customer loyalty
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