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Oracle Service Cloud Knowledge
Get Knowledge Anywhere
Oracle Service Cloud Knowledge combines knowledge management software technology with social media collaboration for a consistent, superior customer experience. Learning continuously from every interaction, it infuses knowledge from your entire ecosystem and delivers real-time, relevant information at every touch point.
Increase Availability and Accessibility of Service with self-learning technology and social knowledge learning to capture collaborative interactions and keeps content evergreen.
- Overview
- Features and Benefits
- Reduce customer service costs and increase customer satisfaction by enabling customers to discuss, rate, and subscribe to any answers within your knowledge foundation
- Turn a static, out-of-date knowledge base into a rich, dynamic source of information, combining both corporate and user-generated content
- Leverage consumer insights and knowledge throughout your ecosystem by highlighting recent or popular posts and search results
- Increase agent productivity by putting up-to-date answers and collective insights at their fingertips
- Deliver rich, compelling knowledge interactions and customer experiences to drive customer loyalty