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Oracle Service Cloud Knowledge—Feature and Benefits

Get Knowledge Anywhere

Oracle Service Cloud Knowledge combines knowledge management software technology with social media collaboration for a consistent, superior customer experience. Learning continuously from every interaction, it infuses knowledge from your entire ecosystem and delivers real-time, relevant information at every touch point.

  • Increase Availability and Accessibility of Service with self-learning technology and social knowledge learning to capture collaborative interactions and keeps content evergreen

    Increase Availability and Accessibility of Service with self-learning technology and social knowledge learning to capture collaborative interactions and keeps content evergreen.

Features

Benefits


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