Oracle RightNow Knowledge Cloud Service combines knowledge management software technology with social media collaboration for a consistent, superior customer experience. Learning continuously from every interaction, it infuses knowledge from your entire ecosystem and delivers real-time, relevant information at every touch point.
Improve customer effort and net promoter scores by resolving inquires faster. Knowledge Foundation increases agent and customer productivity and satisfaction by presenting relevant and consistent knowledge across all channels of interactions.
Increase Availability and Accessibility of Service with self-learning technology and social knowledge learning to capture collaborative interactions and keeps content evergreen.