Oracle RightNow Knowledge Cloud Service

Get Knowledge Anywhere

Oracle RightNow Knowledge Cloud Service combines knowledge management software technology with social media collaboration for a consistent, superior customer experience. Learning continuously from every interaction, it infuses knowledge from your entire ecosystem and delivers real-time, relevant information at every touch point.

  • Improve customer effort and net promoter scores by resolving inquires faster. Knowledge Foundation increases agent and customer productivity and satisfaction by presenting relevant and consistent knowledge across all channels of interactions

    Improve customer effort and net promoter scores by resolving inquires faster. Knowledge Foundation increases agent and customer productivity and satisfaction by presenting relevant and consistent knowledge across all channels of interactions.

  • Increase Availability and Accessibility of Service with self-learning technology and social knowledge learning to capture collaborative interactions and keeps content evergreen

    Increase Availability and Accessibility of Service with self-learning technology and social knowledge learning to capture collaborative interactions and keeps content evergreen.

Oracle RightNow Knowledge Cloud Service benefits
  • Reduce customer service costs and increase customer satisfaction by enabling customers to discuss, rate, and subscribe to any answers within your knowledge foundation
  • Turn a static, out-of-date knowledge base into a rich, dynamic source of information, combining both corporate and user-generated content
  • Leverage consumer insights and knowledge throughout your ecosystem by highlighting recent or popular posts and search results
  • Increase agent productivity by putting up-to-date answers and collective insights at their fingertips
  • Deliver rich, compelling knowledge interactions and customer experiences to drive customer loyalty
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