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Oracle RightNow Outreach Cloud Service
Sophisticated Multi-Stage Outreach Campaigns
Oracle RightNow Outreach Cloud Service enables you to create proactive, relevant communications based on complete customer history. Powerful campaign management tools help you improve the quality of customer service, build customer loyalty, and drive profitable, cost-effective customer engagements.
Grow loyalty and advocacy through every interaction. Capture, learn and segment data based on customer behavior both predictive and gathered, for delivering timely and relevant communications.
- Overview
- Features and Benefits
- Deliver large volume, automated, targeted, and personalized campaigns, across multiple channels, with no IT overhead, greater efficiency, and higher ROI
- Give agents knowledge of outreach campaigns and customer activities for a complete and accurate view for the next interaction
- Get a complete, consolidated view of all customer activities and fully visibility into campaign performance across all channels
- Monitor, track, and analyze end-to-end campaign performance with key performance indicators, such as campaign ROI