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Oracle RightNow Service Experience Platform—Resources
The Cloud, delivered your way
Purpose built Cloud-based platform to deliver great customer experiences across all channels of interaction. For over a decade, Oracle RightNow has taken learnings and matured the Cloud infrastructure to lead the way in SaaS delivery, supporting over 2 billion global transactions a day for some of the world's largest brands.
Oracle RightNow's Cloud Services Portal sets a new standard for cloud providers by giving CIOs and IT managers client-specific, actionable insight into the mission-critical operations, security, and infrastructure.
- Resources
- Creating a Voice of the Customer Program Using Oracle RightNow Cloud Service (PDF)
- Designing Contact Center Experiences with Oracle RightNow Cloud Service (PDF)
- Developing Answer Content (PDF)
- E-Mail Marketing (PDF)
- Getting Started with Social Media (PDF)
- Growing an Online Community (PDF)
- Implementing Chat (PDF)
- Implementing Contact Center Experiences (PDF)
- Improving First-Contact Resolution in the Contact Center (PDF)
- Improving Survey Participation (PDF)
- Innovating in a Customer Community (PDF)
- Knowledgebase and Search Effectiveness (PDF)
- Measuring the Return on Investment of Online Communities (PDF)
- Mobile (PDF)
- Optimizing Oracle RightNow Dynamic Agent Desktop Cloud Service (PDF)
- Reputation Management (PDF)
- Web Experiences (PDF)
- Web Self-Service User Interfaces (PDF)
Best Practice Guides
White Papers
- Right Answer, Right Time - Connect and Engage (PDF)
- 'A Little Extra Service' Raises Customer Satisfaction and Lowers Costs (PDF)
- Guidebook: Best Practices for Customer Service with Oracle RightNow (PDF)
- Big Data Strategy Guide (PDF)
- ROI of a Cloud-Based Contact Center by Aberdeen Group (PDF)
- Multi-Channel Contact Center by Aberdeen Group (PDF)
- Social Media and Customer Service by Aberdeen Group (PDF)
- The Power of Transformational Knowledge (PDF)
- How to Socially Enable Your Contact Center (PDF)
- Benefits of Web Self-Service (PDF)
- Deploying Customer Service in the Cloud (PDF)
- Communicating with Constituents: Proven High-ROI Technology for Government Agencies (PDF)
- Creating a Superior Customer Experience Online (PDF)
- Customer Care in a Social World: Are We There Yet? (PDF)
- Customer Experience (CX) Metrics and Key Performance Indicators (PDF)
- Customer Relationship Management and Crisis Management (PDF)
- Eight Steps to Great Customer Experiences for Government Agencies (PDF)
- Empowered Interactions: Delivering a Competitively Differentiated Student Lifecycle Experience (PDF)
- Is Social Media Transforming Your Business? (PDF)
- Meeting Citizen Expectations in New Ways (PDF)
- World-Class Customer Service in the Cloud
- Smarter Service: The Contact Center of the Future (US)
- Knowledge Management: 5 Steps to Getting It Right the First Time
- Oracle RightNow Analytics Cloud Service (PDF)
- Oracle RightNow Chat Cloud Service (PDF)
- Oracle RightNow Cobrowse Cloud Service (PDF)
- Oracle RightNow Dynamic Agent Desktop Cloud Service (PDF)
- Oracle RightNow Dynamic Agent Desktop Cloud Service: Contact Center Experience Designer Feature (PDF)
- Oracle RightNow Dynamic Agent Desktop Cloud Service for Case Management (PDF)
- Oracle RightNow Email Management Cloud Service (PDF)
- Oracle RightNow Feedback Cloud Service (PDF)
- Oracle RightNow Guided Assistance Cloud Service (PDF)
- Oracle RightNow Innovation Community Cloud Service (PDF)
- Oracle RightNow Outreach Cloud Service (PDF)
- Oracle RightNow Self Service for Facebook Cloud Service (PDF)
- Oracle RightNow Social Experience (PDF)
- Oracle RightNow Social Monitor Cloud Service (PDF)
- Oracle RightNow Support Community Cloud Service (PDF)
- Oracle RightNow Web Experience (PDF)
- Policy Driven Citizen Experience (PDF)
- Premium Care Account Specialist (PDF)