Oracle RightNow Social Experience—Resources

Make Social Actionable

Oracle RightNow Social Experience enables brands to harness consumer influence and passion in service of the brand. From social media monitoring to branded online communities to a full-service Facebook experience, it is designed to extend experience to the places where consumers are learning, sharing, and buying across the social web.

  • Create loyalty and advocacy by incorporating your customers into the conversation, capture their insights and know when to reward, contribute, or redirect interactions with the assistance of proactive notifications

    Create loyalty and advocacy by incorporating your customers into the conversation, capture their insights and know when to reward, contribute, or redirect interactions with the assistance of proactive notifications

  • Improve service quality by delivering consistent support from the consumer's channel of choice while leveraging peer-to-peer and self service support communities

    Improve service quality by delivering consistent support from the consumer's channel of choice while leveraging peer-to-peer and self service support communities

 

 

White Papers



 

Videos








Get Started