Live chat software provides an easy and effective way to engage a customer in the purchase process or when they need assistance solving an issue. With Oracle Service Cloud Chat, agents can always guide your customers to the best answers and outcomes. Sessions can be initiated by a customer or proactively based on company-defined rules and triggers. Resolve issues with higher productivity, increase conversion rates and boost satisfaction.
Real-time chat sessions strengthen customer relationship by expanding multi-channel support and improving service quality. Agent productivity is improved by handling simultaneous sessions from a single unified desktop.