Oracle RightNow Self Service for Facebook Cloud Service

Extend your Customer Experience Strategy to the World's Largest Social Network

Oracle RightNow Self Service for Facebook Cloud Service empowers and differentiates your brand by increasing your relevance, growing your fan base, and delivering on your brand promise where your customers are. RightNow Self Service for Facebook Cloud Service is a customer relationship management tool that allows quick response across multiple channels.

Improve service quality by participating in the conversation and know when to listen, contribute, or redirect interactions with proactive notifications

Improve service quality by participating in the conversation and know when to listen, contribute, or redirect interactions with proactive notifications.

Oracle RightNow Self Service for Facebook Cloud Service benefits
  • Deliver exceptional customer service with multiple options for interacting with your organization, including self-service, crowd-service, and agent-assisted service
  • Give customers the ability to ask and answer questions, submit their ideas, rate and comment on official answers, and help each other through threaded discussions and other community features
  • Flag potentially sensitive posts before they appear on your Facebook page
  • Capture consumer inquiries and maintain a comprehensive view of your consumers across channels
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