Oracle RightNow Web Self Service Cloud Service

Help Customers Help Themselves

Oracle RightNow Web Self Service Cloud Service enables visitors to find answers online from any device. The self-learning knowledge base improves with every customer interaction and provides deep and valuable insight into every customer or trend. Reduce abandonment. Lower support costs. Increase efficiencies.

Build trust and stengthen relationships by enabling visitors to find answers online from any device. The self-learning knowledge base improves with every customer interaction and provides deep and valuable insight into every customer or trend

Oracle RightNow's Cloud Services Portal sets a new standard for cloud providers by giving CIOs and IT managers client-specific, actionable insight into the mission-critical operations, security, and infrastructure of their Oracle RightNow CX deployments.

A New Community Experience
  • Push relevant knowledge out to where your customers need it by providing highly effective, 24/7 self-service
  • Improve the customer experience by presenting customers the most relevant and timely answers organized dynamically, based on their usefulness and effectiveness
  • Reduce contact center costs by streamlining the delivery and maintenance of a customer service site across numerous devices and device types
  • Provide relevant knowledge based answers on any web page at the point your customers have questions, including product pages, community posts, check-out pages, or even distributor and reseller sites and commercial search engines like Google


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