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Oracle CX Sales
Build a more responsive and resilient sales organization. Oracle CX Sales (part of Oracle Cloud CX) enables leaders to set their teams up for success with big-picture data and helps sellers master buyer signals with complete intelligence and guided experiences.
Oracle has again been recognized in the 2019 Gartner Magic Quadrant for Sales Force Automation.
Oracle is the Value Index Leader in the 2019 Sales Performance Management (SPM) Value Index.
Why choose Oracle CX Sales?
Build better sales plans using critical data
Oracle CX Sales unifies real-time customer intelligence with data from finance and HR systems to generate ideal quotas, territories, and compensation. With all critical data threads working together, you can create sales plans that meet business goals and help sellers thrive.
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Provide intelligence sellers can trust
Oracle CX Sales connects trusted intelligence from the back office and front office and layers on third-party data and real-time market signals to create a complete customer picture that sellers can trust.
Explore AI Apps for Sales
Guide sellers with recommendations
Unlike traditional CRM, Oracle CX Sales is a system of recommendation that guides and prescribes the best course of action. An elegant, reimagined user experience removes distractions, so sellers focus on the right deals at the right time.
Build a system of recommendation
Oracle CX Sales
AI-driven sales automation and productivity
Automate time-consuming data entry and task management. Give sales reps faster paths to critical records, so they can spend less time making CRM updates and searching for information.
Features
- Complete 360-degree customer view
- Task-based homepage
- Workspace with adaptive search
- Activity management
- Marketing campaign collaboration
- AI-driven guided selling
- CX Sales Mobile application
- Oracle Sales Assistant
- Business intelligence
Easily manage quotas, territories, and incentive compensation
Enable better sales planning and performance management. Incentive compensation, quotas, territory management, and forecasting are embedded in CX Sales and fueled by a strong data foundation, account intelligence, and AI-derived guidance.
Features
- Quota planning and management
- Territory planning and management
- Incentive compensation and modeling
- Connected sales planning
- Advanced forecasting
- Performance optimization across sales and service
- Gamification
- Performance analytics
Gain complete control of channel lifecycles
Support your complete channel lifecycle through recruiting, coplanning and selling, campaign-to-deal flow, quote-to-order, incentives, and knowledge-centered support.
Features
- Partner portal
- Partner recruiting and onboarding
- Joint go-to-market tools
- Market Development Fund (MDF) management
- Partner cobranding
- Lead and order management
- Integrated customer support
- Connected business intelligence
Optimize sales orders with CPQ
Maximize deal profitability through optimized pricing and discounting while easily creating accurate and dynamic proposals. Oracle CPQ makes it easier to configure, price, and quote products and services across all sales channels.
Features
- Optimized sales channels
- Intuitive configuration
- Error-free orders
- Improved margin control
- Automated approval workflows
- Professional quotes and proposals
- Subscription ordering
- Flexible, scalable, enterprise-ready
- Sales, Commerce, and ERP Integration
Manage subscriptions throughout their lifecycle
Grow recurring relationships and power growth through subscription revenue models using a platform embedded across Oracle CX and ERP.
Features
- Subscription-based quotes and orders
- Automatic billing and payments
- Comprehensive renewal capabilities
- Varied pricing model support
- Coverage services management
- Warranties
- Flexible revenue recognition
- AI-driven analytics
- Fixed and recurring orders
Provide better service for high-value accounts
Offer exceptional, connected B2B customer service experiences by streamlining interactions and improving collaboration.
Features
- Service issue management
- Digital self-service
- Messaging
- Knowledge management
- Business intelligence
- Intelligent Advisor
- Service logistics
- Field service
- Partner service collaboration
- IoT monitoring
Unify the self-service experience
A full range of scalable solutions on a unified platform helps you build a premier ecommerce site, serve multiple ecommerce business models, and quickly generate online revenue.
Features
- Customer-specific catalogs and pricing
- Account and contact management
- Delegated administration
- Account hierarchies
- Recurring orders
- Approval workflows
- Customer payments
- Punchout
- API-first, headless
Enrich and improve customer data
Give sellers the best possible customer profiles. Customer Data Management lets you complete, consolidate, clean, and coordinate data to and from multiple sources.
Features
- Customer Data Hub
- Data quality
- Account and contact enrichment
- Address verification
- Data cleansing
- Deduplication
Gain greater account intelligence and signals
Elevate business performance across the enterprise with AI-sourced, human-verified data. DataFox offers access to the most modern company dataset powered by natural language processing, machine learning, and human in the loop.
Features
- AI-based matching
- Natural language processing (NLP)
- NLP-based data creation
- Machine-learning anomaly detection
- Firmographic data
- Real-time signal data
- Conference intelligence
- Account enrichment
- Account scoring and prioritization
- Total addressable market expansion
Make your content platform intelligent
Equip marketers and sellers with an agile asset hub they can use to create dynamic, on-brand customer interactions and content, no matter the channel.
Features
- Universal Asset Hub
- Collaborative platform
- Smart authoring
- Digital asset management
- Machine-driven tagging
- Content recommendations
- Video streaming
- Workflows
- API-first
- Headless
Unify customer intelligence
Deliver personalized engagements across the customer experience journey. Unify demographic, transactional, and behavioral customer data at scale.
Features
- Unified customer profile
- Real-time personalization
- Ad channel activation
- Real-time CX
- Identity resolution
- Configuration data models
- Built-in AI
- Martech integration
- Data enrichment
- Actionable customer analytics
Oracle CX Sales customer successes
Learn how leading companies around the world use Oracle Cloud CX to help their sales teams succeed.
Varsity Scoreboards, formerly Sportable Scoreboards, aims to double growth in five years
Oracle CX Sales Users Leverage Personal Assistant to Perform CRM Updates
Mary Correnti, Product Marketing Manager, Oracle CXMuch of the data collected by sales reps is never entered in their CRM system. Oracle makes tools carefully designed for how sellers like to work, empowering reps to work from the systems and devices they already use, giving them a simple path to access and update CRM data.
Read the complete postFeatured blogs
- March 23, 2020 The Path to CX Excellence for Sales Professionals
- February 11, 2020 The CRM Transformation from Rolodex to Dynamic Force
- January 14, 2020 CRM Made Smarter by Evolving from a System of Record to a System of Recommendation
- January 7, 2020 Oracle Ranks #1 in 2019 Ventana Research Value Index for Sales Performance Management
- November 18, 2019 5 Lead Management Best Practices That Build Account-Based Marketing Success
Deliver business value with CX Sales
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Plan better with real-time data
Combine real-time data with all the intelligence of what has come before so you can give sales the clearest picture and the best chance of success.
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Give sellers tools they’ll love
Guide sellers with data-powered tools that help them take smarter actions in fewer clicks, saving time.
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Master signals across sales and marketing
Align sales and marketing data so salespeople can see and take action on the right targets, campaign priorities, and activities.
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Convert signals faster with CPQ
Improve efficiency to help sales reps sell more to current customers through subscription management and CPQ.
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Extend the selling experience to partners
Roll out sales plans and customer intelligence to sellers and partners, all within the same user experience.
Resources
CX Sales release readiness
Get up to speed on the latest Oracle CX Sales release and ensure that your upgrade is a success. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.
CX Sales documentation
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX Cloud. You'll find all of these resources and more in the Oracle Help Center.
Additional information
Cloud Customer Connect
Cloud Customer Connect is Oracle's premier online cloud community—specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development. Within this community, members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.
Develop your Cloud CX skills
Oracle University provides you with free training and certification you can rely on to ensure your organization’s success, all delivered in your choice of formats.
Cloud Marketplace
Power innovation with partner applications and services available through the Oracle Cloud Marketplace. Find the most comprehensive list of apps for sales, service, marketing, and more.
Get started
Request a demo
Discover how Oracle CX can help you keep and grow customers.
Partner with Oracle CX
Find new business opportunities in the cloud through our CX ISV program.
Get the latest on CX
Read or subscribe to the CX blog for strategy, technology, and innovation news.
Contact sales
Talk to a member of our team about Oracle Cloud CX.