Utilities Customer Experience
Create compelling customer journeys with an integrated solution for customer service, marketing, sales, and billing. Use AI to complete service requests faster, improve customer engagement, and promote and sell new products and services.
Take a journey through Oracle Customer Experience for Utilities.
Streamline service interactions, solve issues faster, and build lasting customer relationships
Create exceptional customer service experiences
Turn every service interaction into an opportunity to deliver more value. Use an integrated customer service solution that empowers agents with relevant customer insights, enables intuitive self-service experiences, and streamlines field operations.
Explore Customer ServiceHelp your commercial teams sell beyond the commodity
Turn your sellers into trusted advisors. Help them focus on the most valuable business accounts with CRM selling tools that center on clean, complete customer data. Let AI recommendations guide sales of new products and services.
Explore Sales and Account ManagementKeep customers engaged with personalized communications
Drive the engagement today’s busy utility customers are seeking. Unify customer data, improve segmentation and targeting, and deliver proactive, personalized communications.
Explore Customer Communications and MarketingSimplify customer service with a seamless CIS integration
Give your customers and your care team full access to account data, usage information, billing details, and other account insights in all service channels. Connect your CIS to make billing and metering data available to agents and customers alike through a single user interface that eliminates having to duplicate data across systems.
Explore Customer Information SystemDrive conservation and efficiency programs with customer usage insights
Show your customers how to save on their utility bills and improve their consumption habits. Use AI and behavioral science to send personalized messages that educate your customers to improve their satisfaction as well as the success of your conservation programs.
Explore Opower“We know on-peak and off-peak rates can seem complex, and we have a responsibility to offer excellent service to customers who choose them. With this new service, we can deliver a better experience for these customers by helping them shift their energy load for improved power affordability and reliability, all while reducing emissions.”
Mark Case
Vice President, Regulatory Policy and Strategy, Baltimore Gas and Electric
How utilities improve their customers’ experiences
NRGi sets a gold standard in customer experience
Ania Costin, Product Marketing Manager, Oracle
Five years after a mold-breaking, six-month implementation of Oracle’s metering, billing, and customer experience solution for utilities, Danish energy retailer NRGi is still pushing itself and the market to reduce cost to serve and increase value to its customers. Learn how NRGi continues to evolve and thrive in an open and competitive market.
Read the complete postUtility resources and more
A leader in utility customer engagement and experience
IDC names Oracle a leader in utility customer engagement and experience.
Energy-related products and services market are the future
IDC research reveals that revenue growth—mainly through an increase in cross-selling and upselling—is the top strategic priority for utilities globally. Learn how energy providers will successfully grow beyond the traditional business model.
Customers worldwide are demanding better customer service and communication from their energy provider
Hear what your customers are saying about customer experience with energy service providers.
5 ways to retain more customers in the energy retail sector
Learn how to cater to your customers’ diverse needs and grow retention rates in a highly competitive market.
Learn what's new in the latest release
Review Cloud update readiness material to learn what's new in Customer Experience For Utilities and plan for updates.
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