非常抱歉,您的搜索操作未匹配到任何结果。

我们建议您尝试以下操作,以帮助您找到所需内容:

  • 检查关键词搜索的拼写。
  • 使用同义词代替键入的关键词,例如,尝试使用“应用”代替“软件”。
  • 重新搜索。

Utilities Customer Experience

Create compelling customer journeys with an integrated solution for customer service, marketing, sales, and billing. Use AI to complete service requests faster, improve customer engagement, and promote and sell new products and services.

Take a journey through Oracle Customer Experience for Utilities.

Streamline service interactions, solve issues faster, and build lasting customer relationships

Create exceptional customer service experiences

Turn every service interaction into an opportunity to deliver more value. Use an integrated customer service solution that empowers agents with relevant customer insights, enables intuitive self-service experiences, and streamlines field operations.

Explore Customer Service

Help your commercial teams sell beyond the commodity

Turn your sellers into trusted advisors. Help them focus on the most valuable business accounts with CRM selling tools that center on clean, complete customer data. Let AI recommendations guide sales of new products and services.

Explore Sales and Account Management

Keep customers engaged with personalized communications

Drive the engagement today’s busy utility customers are seeking. Unify customer data, improve segmentation and targeting, and deliver proactive, personalized communications.

Explore Customer Communications and Marketing

Simplify customer service with a seamless CIS integration

Give your customers and your care team full access to account data, usage information, billing details, and other account insights in all service channels. Connect your CIS to make billing and metering data available to agents and customers alike through a single user interface that eliminates having to duplicate data across systems.

Explore Customer Information System

Drive conservation and efficiency programs with customer usage insights

Show your customers how to save on their utility bills and improve their consumption habits. Use AI and behavioral science to send personalized messages that educate your customers to improve their satisfaction as well as the success of your conservation programs.

Explore Opower

“We know on-peak and off-peak rates can seem complex, and we have a responsibility to offer excellent service to customers who choose them. With this new service, we can deliver a better experience for these customers by helping them shift their energy load for improved power affordability and reliability, all while reducing emissions.”

Mark Case

Vice President, Regulatory Policy and Strategy, Baltimore Gas and Electric

Celsia partners with Oracle to deliver new products and services
Exelon consolidates three customer platforms using Oracle
Baltimore Gas & Electric personalizes support, helping customers save on their utility bills
Evergy doubles customer engagement with its rate education communications
American Electric Power moves to a single customer platform to boost service and satisfaction
Southern Company reinvents customer operations with Oracle

NRGi sets a gold standard in customer experience

Ania Costin, Product Marketing Manager, Oracle

Five years after a mold-breaking, six-month implementation of Oracle’s metering, billing, and customer experience solution for utilities, Danish energy retailer NRGi is still pushing itself and the market to reduce cost to serve and increase value to its customers. Learn how NRGi continues to evolve and thrive in an open and competitive market.

Read the complete post

More from the Oracle Energy and Water Blog

View utility customer experience posts

Utility resources and more

A leader in utility customer engagement and experience

IDC names Oracle a leader in utility customer engagement and experience.

Read the press release

Energy-related products and services market are the future

IDC research reveals that revenue growth—mainly through an increase in cross-selling and upselling—is the top strategic priority for utilities globally. Learn how energy providers will successfully grow beyond the traditional business model.

Customers worldwide are demanding better customer service and communication from their energy provider

Hear what your customers are saying about customer experience with energy service providers.

5 ways to retain more customers in the energy retail sector

Learn how to cater to your customers’ diverse needs and grow retention rates in a highly competitive market.

Learn what's new in the latest release

Review Cloud update readiness material to learn what's new in Customer Experience For Utilities and plan for updates.

Learn what's new in Customer Experience For Utilities

Get started with Oracle Energy and Water


Oracle Energy and Water on Twitter

Join our community of 16.2K followers to get the #software and #cloud answers you need to solve #utilities challenges.


Oracle Energy and Water on LinkedIn

Connect with Oracle Energy and Water and partners for daily updates, trends, and info.


Contact us

Ask us anything with this one short form.

注:为免疑义,本网页所用以下术语专指以下含义:

  1. Oracle专指Oracle境外公司而非甲骨文中国。
  2. 相关Cloud或云术语均指代Oracle境外公司提供的云技术或其解决方案。