Arqiva traces time, absences, and pay in one place with Oracle Fusion Cloud HCM
Instead of spending time reconciling data between HR systems, Arqiva now has one place to oversee employees' time and labor, learning, and sentiment.
“Oracle Fusion Cloud HCM has been a game changer. Our workforce can come in, easily do business with HR, and get back out to sell, innovate, and engineer the things that we need as a business.”
Business challenges
With nearly 100 years of expertise in data and content transmission, Arqiva is at the heart of broadcast and utilities networks in the UK and abroad. The company delivers critical data, network and communications services, making these complex ecosystems of vital connections simple for its customers. In addition to providing TV and Radio services for 98.5% of the UK population, Arqiva has successfully diversified into transmission of utilities smart meter data, delivering 50 million data points a day. To support a diverse workforce of field technicians, engineers, developers, and sales professionals, the company implemented Oracle Fusion Cloud HCM. The company’s highly mobile workforce can get help with HR requests or training from anywhere at any time. For its human resources team, Fusion Cloud HCM offered one platform to manage time and labor, payroll, and absences in addition to new tools to assess the workplace issues that are most important to employees right now.
With Oracle Fusion Cloud HCM, our HR professionals can generate value in ways other than doing administrative work.
Why Arqiva chose Oracle
Arqiva’s previous human resources technology was a mix of bespoke on-premises systems, including a PeopleSoft instance with thousands of customizations. Employees felt like they were hand-delivering data from system to system, while the extensive integrations made the company more vulnerable to data breaches. “Having that complex, fragmented landscape meant that doing business with HR was difficult, and we were losing our status as being a trusted partner and enabler for our wider business,” says David Green, head of workforce systems and insight.
The company chose Oracle Fusion Cloud HCM for its breadth of functionality, including learning and talent platforms with built-in AI capabilities, position management, and payroll integrated with absence, time, and labor.
Results
Arqiva used Oracle Fusion Cloud HCM to gain a better understanding of its 1,300-employee workforce, the skills they possess, and how the company can help employees update those skills to meet the demands of customers.
Rather than maintaining separate absence management and payroll systems, the company benefited from having those capabilities in one application. For example, the absence capabilities in Fusion Cloud HCM can track employee absences and feed that information into payroll, so company rules for elements such as sick pay can be reflected correctly in the employee’s paycheck. Arqiva also uses Fusion Cloud HCM’s time and labor capabilities for complex variable pay needs, such as validating time entries and applying pay rules for overtime and shift work. Oracle Time and Labor is linked with Oracle Payroll, making it easy to share pay codes, tax locations, and access to an engine that can calculate variable pay.
The company’s frontline HR staff is benefiting from Fusion Cloud HCM’s HR Help Desk, which gives employees a platform to submit requests and questions related to human resources, such as how to seek training opportunities or where to find information on benefits. The help desk can give employees self-service access to frequently asked questions, and it can help HR professionals track and resolve the more complex requests submitted by employees. Oracle Fusion Cloud HCM provides HR staff with reporting capabilities to track HR trends, pinpoint the workplace issues employees ask about most, and measure the impact of HR initiatives. “Before, we didn’t have the ability to harvest that data. We’re now able to see what people are thinking and feeling by analyzing the traffic that’s being driven through HR,” Green says.
In addition, the mobile functionality of Oracle Cloud HCM is critical to Arqiva’s operations. With so much of its workforce out working on broadcast infrastructure or smart metering sites, or making sales calls, it’s crucial for team members in the field to have remote HCM access.
Next up for the company is adding planning functions in Oracle Cloud HCM’s position management capability, which will help HR define and track positions in its organization and budgets, and facilitate recruitment and succession planning. Arqiva also plans to implement Oracle Journeys within the next year, to walk new hires through onboarding and other parts of the employee lifecycle.
Partners
Cognizant helped Arqiva implement Oracle Fusion Cloud HCM, including assessing what data Arqiva needed to migrate, which helped the company cut a month from its implementation time. “What really stood out in the relationship with Cognizant was the consultative and gentle challenge to move to best practices rather than a bespoke approach,” Green says.
About the customer
With its vast network of physical and digital infrastructure throughout the UK, Arqiva delivers TV and radio signals to 98.5% of the UK’s population, and over 50 million utilities data points through its energy and water smart metering network, creating vital connections in the UK and abroad.