Oracle’s enterprise default management solution supports the complete collections lifecycle—from predelinquency to early, mid, and late collections as well as specialized collections, including bankruptcy, repossession, and legal, and post-charge-off activities for bad debt recovery. The collections software offers configurable business rules to manage collection segmentation and tailored strategies for improved results.
Manage collections and recovery for all consumer products from a single, comprehensive, configurable platform.
Extract data for delinquent accounts from multiple hosts and multiple products. The collections software automates the segmentation of past due accounts based on factors such as external risk score, balance, and number of times past due.
Define and design tailored treatment strategies and remedy solutions for a borrower or an account. Easily switch between account- and borrower-centric approaches.
Leverage operational dashboards, streamlined queue management, case management automation, and specialized collections processes to support different collection strategies. Offer collectors real-time updates.
Track and audit cases with a rule-driven engine and fully automated operational checkpoints and alerts.
Track charged-off accounts from multiple hosts and multiple products based on several parameters. Streamline the processing of such accounts and tailor payment plans.
Allocate charged-off accounts in-house or to a recovery agency based on different attributes. Ensure maximum efficiency in recovery operations with the right team working on the right set of accounts.
Track charged-off accounts allocated to vendors and associated SLAs. Optimize vendor performance through monitoring and corrective actions.
Charge interest on charged-off accounts using set interest rate plans and a predefined frequency. Track expenses incurred on a charged-off account, and add them to the outstanding amount.
Deploy the solution as a standalone, independent of any vendor or in-house core banking system.
Support the coexistence of multiple entities within a single enterprise while ensuring that system data is precisely partitioned between entities.
Leverage streamlined integration with third-party document management systems.
Leverage out-of-the-box regulatory compliance for key markets such as the United States. Compliance updates can either be adopted through automated system updates or can be configured based on business requirements.
The collections software integrates multiple in-house systems with a centralized collections and recovery platform.
Leverage comprehensive customer and risk data to drive tailored and compliant collection strategies.
Deploy automation and leverage specialized processes and analytics to ensure maximum efficiency in recovery operations.
Minimizing unpaid loans and managing traditional credit risk as well as profitability factors such as customer retention and resources are all key components of a financial institution’s collections and recovery process—and its ability to maximize return on investment.
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