Marriott builds a foundation of global talent data using Oracle Cloud HCM

With associates in 139 countries, the hospitality company now has the data needed to drive engagement, talent mobility, and leadership development.


Oracle has been a great partner for Marriott in hearing our business needs and working with us to respond to them.

Karen NelsonSenior Vice President, Marriott Global Human Resources

Business challenges

Every day, Marriott depends on associates at nearly 8,600 hotel properties to create memorable experiences for its guests. To deliver on that goal, the company must develop leaders in every role throughout the company, from housekeeper to general manager to executive. That meant the hospitality company needed better tools to help associates grow and thrive, and it needed a global foundation of human resources data to effectively manage its workforce.

Marriott also recognized that the workforce’s expectations were changing, and that people increasingly look for flexibility—in how they’re scheduled, the career opportunities they can tap into, or how they receive compensation and benefits. The company wanted a simple, intuitive, and secure HR platform to deliver the flexibility and choice associates expect.

We’re essentially like a three-legged stool—it’s Oracle, Marriott, and Accenture all working together and learning together.

Karen NelsonSenior Vice President, Marriott Global Human Resources

Why Marriott chose Oracle

Marriott has a long-term partnership with Oracle that encompasses both financial and recruiting functions. Marriott chose Oracle Fusion Cloud Human Capital Management (HCM) because it provided the company with a secure foundation to capture global human resources data. Marriott recognized that Oracle Cloud HCM would help the company efficiently remain compliant with HR data requirements across the globe. Through capabilities such as mobile access to HCM and dashboards via Oracle Analytics Cloud, the hospitality company valued the platform’s accessibility, which helped it improve associate engagement, drive better talent mobility, and grow its data analytics capability.

Marriott also worked with Accenture, a trusted partner, to develop its transformation strategy and implement a global HR platform that is one of the largest Oracle Cloud HCM deployments. The Marriott team continues to work with Accenture and Oracle Customer Success Services to capitalize on new innovations being developed.


Marriott standardized key HR operations using best practices built into Oracle Cloud HCM. It gained a platform that helps the company securely host its global HR data about its associates and, with Oracle Analytics Cloud, built dashboards that gave business leaders access to the information they needed. This foundation instilled confidence that the company is well-prepared to address the evolving workforce landscape, including rising associate expectations, evolving regulatory requirements, and the ever-changing information needs of business leaders.

In terms of serving associates, Oracle Cloud HCM helped the HR team drive greater talent mobility by knowing employees’ interests and goals and which learning opportunities they needed to achieve them.

Marriott leaders feel they now provide an HR environment that gives associates easy access to information, with the same kind of intuitive ease-of-use that associates expect from consumer technology. In addition, Oracle Cloud HCM helped Marriott remain compliant in a dynamic regulatory environment, including in the fast-changing area of pay transparency.


Accenture, Oracle Customer Success Services, and Marriott International worked collaboratively on different aspects of the HR transformation. Accenture focused on the technology enablement and implementation, while Oracle Customer Success Services provided ongoing support and strategic guidance to maximize value from the system.

公開日:January 11, 2024

About the customer

Marriott International is based in Bethesda, Maryland, and encompasses a portfolio of nearly 8,700 properties across more than 30 leading brands in 139 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world.