Applicable Track(s): Build & Service

• The Principal partner entity's "Advanced" status for the Expertise will be removed. Any Advanced Expertise status cascaded to that entity’s Associates will also be discontinued
• All Benefits of the OPN Advanced Expertise, including eligibility for any incentives or rebates, will not be available until such time as the Advanced Expertise is re-attained
• The partner will be required to remove any Website listings of the OPN Advanced Expertise badge

Applicable Track(s): Build

Applicable Track(s): Build

Applicable Track(s): Build

Applicable Track(s): Build

Applicable Track(s): Build

For Service Expertise:

• Go-Live (License & Hardware and Cloud)
• Health Check (Cloud)
• Successfully Managed (Cloud)

Successful Customer Go-Live with CLI Rating (Go-Live Survey):

• Go-Live Surveys should be requested based on requirements for Expertise Qualifiers and Incentive Offering Qualifiers accordingly
• The Survey will cover your Go-Live project that has been implemented or deployed:
• Within the last 18 months for Service Expertise in License & Hardware Track
• Within the last 18 months for Service Expertise in Cloud Service Track
• A successful implementation Go-Live is determined by the customer and recorded via the Customer Satisfaction Survey, where a rating is calculated. Ratings reflect the customers' direct feedback of their overall implementation experience with the Partner
• A Customer Go-Live Survey rating of 8 or higher on the Customer loyalty Index (CLI) qualifies as a valid score
• For Service Expertise in the License & Hardware Track, the project must include products in the current version, or the version just previous to the current version of the products covered in the Expertise. Review the Product Mapping to Expertise (XLS) list and filter on this Expertise to view the eligible products
• The same customer may be used for several surveys if each survey refers to an independent project
• A survey may include multiple Expertise if the products implemented align to the Expertise and project implementation
• Surveys must be sent directly from Oracle to the customer. Oracle will not accept surveys that partners send to customers themselves, or that partners complete on a customer’s behalf. Internal implementations may not be used to satisfy Qualifiers
• Proof of Concept does not qualify as a Go-Live. Proof of Concept is a realization of a certain method or idea in order to demonstrate its feasibility, or a demonstration in principle with the aim of verifying that some concept or theory has practical potential
• Internal implementations may not be used to satisfy Qualifiers
• The customer must be based within the same regional market for which Expertise is attained
• Full information about the implementation details must be provided to Oracle in order for the Customer Satisfaction Survey to be confirmed with the customer
• In order to initiate a survey, you’ll need to acknowledge that you have obtained permission from the customer before Oracle may contact them
• Go-Live Surveys (required to secure and maintain Service Expertise and applicable Incentive Offerings) measure customer satisfaction with the planning and implementation and partner experience and are valid for a period of 18 months from the Go-Live date

Successful Customer Health Check with CLI Rating (Health Check Survey):

• Health Check Surveys should be requested based on requirements for Cloud Solutions Provider Expertise and applicable Incentive Offerings
• Health Check Surveys (Required for Cloud Solutions Provider Expertise and applicable Incentive Offerings) measure Customer Satisfaction (Post Go-Live) with Cloud Solution Adoption and Partner Experience and are valid for a period of 18 months from the Customer response date
• A successful Health Check is determined by the customer and recorded via the Health Check Survey, where a rating is calculated. Ratings reflect the customers' direct feedback on their Oracle solution adoption experience with the Partner
• A Health Check Survey rating of 8 or higher on the Customer loyalty Index (CLI) qualifies as a valid score for Health Check regardless of the Go-Live Survey CLI score
• The same customer may be used for several surveys if each survey refers to an independent project
• A survey may include multiple Expertise if the products implemented align to the Expertise and project implementation
• Surveys must be sent directly from Oracle to the customer. Oracle will not accept surveys that partners send to customers themselves, or that partners complete on a customer’s behalf. Internal solutions adopted may not be used to satisfy Qualifiers
• Proof of Concept does not qualify for any Customer Satisfaction Survey. Proof of Concept is a realization of a certain method or idea in order to demonstrate its feasibility, or a demonstration in principle with the aim of verifying that some concept or theory has practical potential
• The customer must be based within the same regional market for which Expertise is attained
• Detailed information about the solutions adopted need to be provided to Oracle in order for the Health Check Survey to be confirmed with the customer
• In order to initiate a Survey, you’ll need to acknowledge that you have obtained permission from the customer before Oracle may contact them

• Initial Qualifier: Customer does not have to be under the Cloud Solution Provider (CSP) Amendment terms

Applicable Track(s): Build

Applicable Track(s): Service

What does good look like:

• Acceptable formats: written (i.e whitepaper, publication article, case study), video or partner or customer website testimonials (including publicly accessible webinars)
• The story must include the customer's company name and the business problem that was solved using the Oracle Solution or Service.
• The story must reference the Oracle Solution or Service associated with the Service Expertise, as well as Managed Services in relation to Cloud Solutions Provider Expertise. Detailed lists of products available for each Expertise are noted in the Expertise Dashboard
• The customer referenced in the story must be located in the same regional market where the Expertise was achieved
• The associated link must be publicly available and published within the last 18 months.

Non qualifying submissions:

• Anonymous customer stories or submissions (i.e. a customer in the automotive industry)
• Customer Reviews on 3rd Party sites are not viewed as customer success stories (i.e. G2, Gartner Peer Review Site)
• Log-in required or Subscription based access to view success stories
• 3^rd Party product promotions

Success Story Guidelines:

• Only customer success stories where the partner implemented the solution or service qualify for credit toward Service Expertise
• The same story can be used for multiple Expertise if the solution or service align with the Expertise
• Customer Success Stories are valid for a period of 18 months from the date published

Submission Guidelines for Cloud Solutions Provider Expertise:

• Customer Go-Live Surveys, Customer Health Check Surveys and Customer Success Stories submitted towards attainment of initial Oracle Cloud Solutions Provider Expertise do not require the customer to be a current customer of Oracle, however, for submissions toward annual maintenance of Oracle Cloud Solutions Provider Expertise the customer referenced must be a current customer consuming Oracle Cloud.

Applicable Track(s): Build

Applicable Track(s): License & Hardware

Applicable Track(s): Build

Applicable Track(s): Build

Applicable Track(s): Sell, Service, License & Hardware

• Principal OPN members with multiple Associates in the same regional market will have their resources pooled. Partners also have the ability to assign specific resources to other Regional Markets to meet the Qualifiers for a Service Expertise. Refer to the Expertise Catalog for resource requirements.

• Principal OPN members with multiple Associates in the same regional market will have their resources pooled across the Regional Market to meet the Qualifiers for a Sell Expertise, as well as the associated Resell Rights. Resources may not be reassigned.

• Principal OPN members with multiple Associates in the same regional market will have their resources pooled across the Regional Market to meet the Qualifiers for a Sell Expertise, as well as the associated Resell Rights. Resources may not be reassigned.

• Principal OPN members with multiple Associates in the same regional market will have their resources pooled. Partners also have the ability to assign specific resources to other Regional Markets to meet the Qualifiers for a Service Expertise. Refer to the Expertise Catalog for resource requirements.

Applicable Track(s): Build

• Third-party Hardware
• Device Drivers
• Mobile Devices
• Operating System (OS) Certification
• Third party Cluster File System (CFS)
• Non-native File Systems
• Migration Tools
• Application Development Tools
• Storage Management products
• Vendor Clusterware
• Virtualization Technology
• Interconnect Protocol
• Web Browser
• Backup Agents
• Virus Security Software
• Backup Software
• System Management
• Database Management
• Network Management
• Software Management
• Products altering Exadata software components

Applicable Track(s): Sell, Service, License & Hardware

Applicable Track(s): Service

In order to attain (and maintain) Cloud Solutions Provider Expertise, partners must conduct an annual third-party audit. The purpose of the audit is to validate the capability to deliver managed services (Day 2) for Oracle Cloud Products. Each audit will review the company’s history and success of delivering managed services including customer success cases, company staffing, and operational processes supporting managed services.

Notes:

• The initial audit (first audit) and every third year following the initial audit, will be conducted over two business days and will be valid for one year from date of audit.
• Renewal audits will be conducted in one business day and will build upon the findings of the initial audit as well as confirming managed service practices.
• Audit fees are the responsibility of the partner and will be contracted at the time of request.

Applicable Tracks(S): Sell

The following conditions must be met in order to accept an Oracle University Live Learning Event Survey as a valid Qualifier for the Oracle University Education & Delivery Expertise in the Cloud Sell Track:

• Customer Satisfaction Surveys should be requested based on requirements for Expertise Qualifiers
• The survey will cover any OU Live Learning Event that has been completed within the past 3 months and will be valid for 12 months
• A successful delivery of an Oracle Event is determined by the customer and recorded via the Customer Satisfaction Survey, where a rating is calculated. Ratings reflect the customers’ direct feedback on the overall experience with the Partner
• A Customer Satisfaction Survey rating of 8 or higher on the Customer Loyalty Index (CLI) qualifies as a valid score
• The same customer may be used for several surveys if each survey refers to an independent Oracle Event
• Surveys must be sent directly from Oracle to the customer. Oracle will not accept surveys that partners send to customers themselves, or that partners complete on a customer’s behalf. Internal Oracle Events may not be used to satisfy Qualifiers
• The customer should be based within the same regional market where the Expertise is attained
• Detailed information about the Oracle Event must be provided to Oracle in order for the Customer Satisfaction Survey to be confirmed with the customer
• To initiate a survey, you need to acknowledge that you have obtained permission from the customer before Oracle may contact them

Applicable Track(s): Build, Sell, Service

Applicable Track(s): Build

Year-over-year growth percentage is a statistical calculation that compares the most recently completed period of Annual Recurring Revenue (ARR) to the same period in the previous year, as a percentage change.