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Oracle CX for Industry

Across industries, customers have high expectations. Oracle Cloud CX industry solutions unleash the power of innovative technologies and connected applications, enabling you to engage with your customers in exciting ways.

Oracle Cloud CX for Industries
The Forrester Wave™: Digital Experience Platforms

See how digital experience platform vendors stack up in this Forrester Wave™ report.

Oracle Cloud CX Virtual Summit:
The Future of CX with Larry Ellison

Watch the Cloud CX Virtual Summit replays and hear Oracle CTO and Chairman Larry Ellison talk about how companies are re-engineering marketing, sales, and service to make every customer interaction matter.

Oracle announces Digital Experience for Communications

New customer experience cloud solution gives CSPs the data to better understand customer preferences, enabling more personalized products, offers, and care.

Explore CX for Industry

Engage customers at moments of need

Oracle Cloud CX helps you mine all available data, predict moments of need, and engage customers at the right time through the right channel to exceed their expectations.

Customer experience roadmap for Financial Services (PDF)
Engage customers at moments of need

Make engagements more intelligent and contextual

Benefit from artificial intelligence and prebuilt analytics to identify opportunities, address issues, and serve customers’ needs better and faster to get ahead of your competition.

Innovate with Oracle's Digital Experience for Communications (2:02)
Make engagements more intelligent and contextual

Gain a comprehensive, end-to-end solution

Each Cloud CX industry solution is designed to solve end-to-end business needs for specific industries. To minimize deployment efforts and offer greater business agility, Oracle delivers prebuilt, configurable solutions that integrate with back-office solutions.

See what happens when this manufacturer moved to the cloud (1:01)
Gain a comprehensive, end-to-end solution

Explore CX for Industry

Create seamless experiences for your customers

Oracle Digital Experience for Communications helps media and communication services companies accelerate digital transformation for the 5G era by subscribing to a complete SaaS platform.

Modules
  • Omnichannel care
  • Omnichannel commerce
  • Enterprise catalog and design
  • Data-driven insights and recommendations
  • Industry-standard design
  • Open Digital Architecture

Financial services engages at the moment of need

Oracle Cloud CX for Financial Services helps you meet customer needs with tailored solutions for consumer banking, corporate banking, and insurance.

Features
  • Solutions for retail banking
  • Solutions for corporate banking
  • Solutions for insurance
  • Securities and investments
  • Mobile servicing
  • Collaborative innovation
  • Corporate access
  • Platform banking
  • Regulation and market initiatives

Meet the needs of enterprise customers and consumers

Oracle Cloud CX for High Technology, Manufacturing, and Automotive offers tailored solutions that enable you to better meet the needs of both enterprise customers and consumers.

Features
  • Solutions for high technology
  • Solutions for industrial manufacturing
  • Solutions for automotive
  • Digital customer acquisition
  • Digital customer engagement
  • Empower partners
  • Empower dealers

Address retail customers’ moments of need

Oracle Cloud CX for Consumer Markets provides tailored solutions for the consumer goods, retail, and wholesale distribution segments.

Features
  • Solutions for consumer goods
  • Solutions for retail
  • Solutions for wholesale distribution
  • Single customer identity
  • AI to identify moments of need
  • Customer transactional intentions
  • Customer behavioral intentions
  • Personalized, omnichannel interactions
  • B2C and B2B orchestration engines
  • Data-driven targets
  • Snapshots and notifications

Turn effective outreach into superior outcomes

Oracle Cloud CX for Public Sector provides industry-leading solutions for health and human services, local government, and government self-service and eligibility.

Features
  • Solutions for health and human services
  • Outreach, screening, and self-service
  • Specialized government services
  • Intake and eligibility
  • Digital citizen engagement
  • Customs and immigration processing
  • Intelligent self-service
  • UI and guided navigation
  • 24x7 omnichannel engagements
  • Community development
  • Child welfare and child support

View more customer successes

Oracle Cloud CX customer successes

Learn how leading companies around the world use Oracle Cloud CX industry-specific solutions to help their teams succeed.

Bank of Guam
Comcast
Dish Nnetwork
Albuquerque
City of San Jose
Kraft Heinz
Juniper
Swisscom
Payoneer

With a 360-degree view, Payoneer delivers personalized experiences to their financial service customers

TM Forum blog

A Bold New Digital World

Nikos Angelopoulos, Group Chief Information Officer, MTN Group
Jason Rutherford, Senior Vice President and General Manager, Oracle Communications

COVID-19 is accelerating what was already a seismic shift to embracing digital communication and services. It’s clear that now is no time for half-measures. Nikos Angelopoulos, CIO, MTN Group and Jason Rutherford, SVP and GM, Oracle Communications discuss how we relate to our customers and create experiences. Learn what made MTN’s Mobile Money service one of the biggest banks in Africa and how Open Digital Architecture and open APIs power business transformation.

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