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Oracle CX for Industry

Across industries, customers have high expectations. Oracle CX industry solutions unleash the power of innovative technologies and connected applications, enabling you to engage with your customers in exciting ways.

Oracle CX for Industries
Forrester names Oracle leader for digital experience Forrester Names Oracle a Leader for Digital Experience Platforms

In The Forrester Wave™: Digital Experience Platforms, Q3 2021 report Oracle was one of only four Leaders and received the highest possible score in 19 of the 26 criteria.

banking-data-image Banking on Data: Mastercard, Deloitte, and Certegy Discuss Industry Trends

Join Mastercard, Deloitte, and Certegy as they discuss how data and technology can address today's business challenges.

Learn about the latest sales innovations What's new in Advertising and CX?

Learn how the latest sales innovations can help you realize the full power of AI and machine learning to create relevant customer experiences.

Explore CX for Industry

Create seamless experiences for your customers

Oracle Digital Experience for Communications helps media and communication services companies accelerate digital transformation for the 5G era by subscribing to a complete SaaS platform.

Modules
  • Omnichannel care
  • Omnichannel commerce
  • Enterprise catalog and design
  • Data-driven insights and recommendations
  • Industry-standard design
  • Open Digital Architecture

Financial services engages at the moment of need

Oracle CX for Financial Services helps you meet customer needs with tailored solutions for consumer banking, corporate banking, and insurance.

Features
  • Solutions for retail banking
  • Solutions for corporate banking
  • Solutions for insurance
  • Securities and investments
  • Mobile servicing
  • Collaborative innovation
  • Corporate access
  • Platform banking
  • Regulation and market initiatives

Coordinate care seamlessly to improve patient outcomes

Oracle CX for Healthcare helps you connect your patient and member data in order to personalize care, boost engagement, automate outreach with AI, and coordinate healthcare seamlessly.

Features
  • Proactive and preventative care
  • Health management
  • Targeted patient engagements
  • 360-degree patient view
  • Patient and member self-service
  • Patient portals
  • Communications across the patient journey
  • Public health campaigns
  • Eligibility verification and onboarding

Meet the needs of enterprise customers and consumers

Oracle CX for High Technology, Manufacturing, and Automotive offers tailored solutions that enable you to better meet the needs of both enterprise customers and consumers.

Features
  • Solutions for high technology
  • Solutions for industrial manufacturing
  • Solutions for automotive
  • Digital customer acquisition
  • Digital customer engagement
  • Empower partners
  • Empower dealers

Address retail customers’ moments of need

Oracle CX for Consumer Markets provides tailored solutions for the consumer goods, retail, and wholesale distribution segments.

Features
  • Solutions for consumer goods
  • Solutions for retail
  • Solutions for wholesale distribution
  • Single customer identity
  • AI to identify moments of need
  • Customer transactional intentions
  • Customer behavioral intentions
  • Personalized, omnichannel interactions
  • B2C and B2B orchestration engines
  • Data-driven targets
  • Snapshots and notifications

Turn effective outreach into superior outcomes

Oracle CX for Public Sector provides industry-leading solutions for health and human services, local government, and government self-service and eligibility.

Features
  • Solutions for health and human services
  • Outreach, screening, and self-service
  • Specialized government services
  • Intake and eligibility
  • Digital citizen engagement
  • Customs and immigration processing
  • Intelligent self-service
  • UI and guided navigation
  • 24x7 omnichannel engagements
  • Community development
  • Child welfare and child support

Create value for customers beyond the commodity

Improve customer engagement and personalize customer service interactions to create a more affordable, sustainable future for your water, gas, and electricity customers.

Features
  • Outbound communications solutions specific to utilities
  • Marketing solutions specific to utilities
  • Commercial account management solutions
  • Service solutions specific to utilities
  • Personalized offers and insights
  • AI-powered customer service
  • Consistent, cross-channel experiences
  • Real-time notifications
  • Field service automation

Why choose Oracle CX for Industry?

Gain a comprehensive, end-to-end solution

Each CX industry solution is designed to solve end-to-end business needs for specific industries. To minimize deployment efforts and offer greater business agility, Oracle delivers prebuilt, configurable solutions that integrate with back-office solutions.

Make engagements more intelligent and contextual

Benefit from artificial intelligence and prebuilt analytics to identify opportunities, address issues, and serve customers’ needs better and faster to get ahead of your competition.

Engage customers in moments of need

Oracle CX helps you mine all available data, predict moments of need, and engage customers at the right time through the right channel to exceed their expectations.

Explore Oracle industry solutions

Drive digital transformation with technologies that are tailored to the needs of your industry. Connect front- and back-office with a complete platform to accelerate evolution and compete in the vertical customer experience.

View more customer successes

Oracle CX customer successes

Learn how leading companies around the world use Oracle CX industry-specific solutions to help their teams succeed.

Bank of Guam
Comcast
Dish Network
Albuquerque
City of San Jose
Kraft Heinz
Juniper
Swisscom
Payoneer

With a 360-degree view, Payoneer delivers personalized experiences to their financial service customers

TM Forum blog

A Bold New Digital World

Nikos Angelopoulos, Group Chief Information Officer, MTN Group
Jason Rutherford, Senior Vice President and General Manager, Oracle Communications

COVID-19 is accelerating what was already a seismic shift to embracing digital communication and services. It’s clear that now is no time for half-measures. Nikos Angelopoulos, CIO, MTN Group and Jason Rutherford, SVP and GM, Oracle Communications discuss how we relate to our customers and create experiences. Learn what made MTN’s Mobile Money service one of the biggest banks in Africa and how Open Digital Architecture and open APIs power business transformation.

Read the complete post

Featured blogs

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Resources

Release Readiness

Oracle Fusion Cloud Applications ebook

Build the future of your business with Oracle SaaS applications. This business manager’s guide helps you discover new ways to grow your business so you can survive and thrive—no matter what the future brings.

Compare Oracle

Siebel CRM

Oracle Siebel CRM on-premises applications address the most complex business processes across sales, marketing, and customer service.

Cloud learning

Develop your Advertising and CX skills

Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about Advertising and CX training and certification.

Customer Community

Cloud Customer Connect

Cloud Customer Connect is Oracle's premier online cloud community. specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. Members also provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.

More customer community groups

Support and Services

Find a partner, become a partner

Oracle partners with leading independent software vendors (ISVs) who provide a wide range of solutions that extend and complement Oracle Advertising and Customer Experience (CX) products.

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