2008 to present

ISO 9001:2015/TickITplus and ISO/IEC 20000-1:2011/TickITplus Certified in Software Support Delivery for Applications, Database/Enterprise Manager, EBS/Media Solutions, Enterprise Performance Management, Industries, Middleware, Platinum Delivery, Cloud SaaS/PaaS/IaaS and Global Customer Hubs from Customer Software Support Centers Worldwide (2008-present)

2015

• My Oracle Support portal named a winner for Best Web Support Sites of 2015 (ASP)
• Customer Service Team of the Year in APAC (Asia-Pacific Stevie Awards) keep text, remove link

2014

Innovation in Service Offer Development (TSIA)

2013

Innovation in the Delivery of Support Services (TSIA)

2012

• NorthFace ScoreBoard Award (Omega)
• Service Excellence in Customer Commitment (TSIA)

2011

• Excellence in Service Operations Certification—Taleo (TSIA)
• Service Excellence in Mission Critical Support Hardware (TSIA)

2010

• Lifetime Achievement Award for Outstanding Service (TSIA)
• Service Excellence in Complex Application Support (TSIA)

2009

• Lifetime Achievement Award for Outstanding Service (TSIA)
• Service Excellence in Complex Application Support (TSIA)

2007

• Best Knowledge Management Practices (SSPA)
• Best Onsite Service (SSPA)
• Best Value-Added Support (SSPA)
• Boeing Performance Excellence Award (Boeing Corporation)
• Services Industry Leader Award (SSPA)

2006

• J.D. Power and Associates Global Certification for Outstanding Customer Support
• Multivendor Support Champion Award (TSANet)
• STAR Award for Innovative Support and WebSTAR Service Excellence Award (SSPA)

2005

• Best Support Team in EMEA (Stevie Awards)
• Lifetime Achievement Award (SSPA)
• STAR Award for Innovative Support and WebSTAR Service Excellence Award (SSPA)

2004

• Best Customer Service Organization (Stevie International Business Awards)
• STAR Award for Innovative Support and WebSTAR Service Excellence Award (SSPA)

2003

WebSTAR Service Excellence Award (SSPA)

2002

STAR Award for Innovative Support (SSPA)