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Oracle support delivers award-winning service

Oracle has a long history of industry recognition and a proven track record of providing a superior ownership experience. Learn more about Oracle Premier Support and Oracle Advanced Customer Services.

2008 to present

ISO 9001:2015/TickITplus and ISO/IEC 20000-1:2011/TickITplus Certified in Software Support Delivery for Applications, Database/Enterprise Manager, EBS/Media Solutions, Enterprise Performance Management, Industries, Middleware, Platinum Delivery, Cloud SaaS/PaaS/IaaS and Global Customer Hubs from Customer Software Support Centers Worldwide (2008-present)

2015

  • My Oracle Support portal named a winner for Best Web Support Sites of 2015 (ASP)
  • Customer Service Team of the Year in APAC (Asia-Pacific Stevie Awards) keep text, remove link

2014

Innovation in Service Offer Development (TSIA)

2013

Innovation in the Delivery of Support Services (TSIA)

2012

  • NorthFace ScoreBoard Award (Omega)
  • Service Excellence in Customer Commitment (TSIA)

2011

  • Excellence in Service Operations Certification—Taleo (TSIA)
  • Service Excellence in Mission Critical Support Hardware (TSIA)

2010

  • Lifetime Achievement Award for Outstanding Service (TSIA)
  • Service Excellence in Complex Application Support (TSIA)

2009

  • Lifetime Achievement Award for Outstanding Service (TSIA)
  • Service Excellence in Complex Application Support (TSIA)

2007

  • Best Knowledge Management Practices (SSPA)
  • Best Onsite Service (SSPA)
  • Best Value-Added Support (SSPA)
  • Boeing Performance Excellence Award (Boeing Corporation)
  • Services Industry Leader Award (SSPA)

2006

  • J.D. Power and Associates Global Certification for Outstanding Customer Support
  • Multivendor Support Champion Award (TSANet)
  • STAR Award for Innovative Support and WebSTAR Service Excellence Award (SSPA)

2005

  • Best Support Team in EMEA (Stevie Awards)
  • Lifetime Achievement Award (SSPA)
  • STAR Award for Innovative Support and WebSTAR Service Excellence Award (SSPA)

2004

  • Best Customer Service Organization (Stevie International Business Awards)
  • STAR Award for Innovative Support and WebSTAR Service Excellence Award (SSPA)

2003

WebSTAR Service Excellence Award (SSPA)

2002

STAR Award for Innovative Support (SSPA)