To thrive in today's customer empowered environment, brands need to deliver the best customer experiences when, where and how customers want it. Oracle Service Cloud combines Web, Social and Contact Centre experiences for a unified, cross-channel service solution in the Cloud, enabling organisations to increase sales and adoption, build trust and strengthen relationships and reduce costs and effort. The enterprise platform provides transparent reliability, unmatched security and total Cloud freedom for mission critical customer experience delivery.
Oracle is moving aggressively to offer customers a full range of Cloud Solutions including sales force automation, human resources, social networking, databases and Java as part of the Oracle Public Cloud. Together, Oracle and RightNow can enable a superior customer experience at every contact and across every channel... Read More
Oracle RightNow Web Experience provides a rich online customer experience solution so consumers can research, purchase or resolve issues from any device. Set a standard for best-in-class service by allowing your customers to interact on their own terms while you increase conversions and lower service costs.
Oracle RightNow Social Experience enables brands to manage social interactions as a fully integrated part of the customer experience. Oracle RightNow Social Experience is designed to extend the customer experience to the places where consumers are learning, sharing and buying across the social web.
Oracle RightNow Contact Centre Experience delivers end-to-end management of the customer journey through unified records, interfaces and knowledge. Even your junior agents are able to deliver exceptional experiences consistently across every channel for operational efficiency and service excellence.
Provide dynamic, precise and personalised customer advice experiences via self service, call centre and face-to face channels. Policy Automation enables your organisation to capture, manage and deploy complex policies for benefit eligibility determination, tailored incident creation, welfare payments, tax obligations, education course credits, licence and permit eligibility, insurance premiums, needs analysis and much more.
Through closed-loop marketing and integrated analytics, Oracle RightNow Engage enhances the customer experience by delivering proactive, highly personalised communications while providing brands with real-time actionable insights to build loyalty and drive revenue.
Purpose built Cloud-based platform to deliver great customer experiences across all channels of interaction. For over a decade, Oracle RightNow has taken learnings and matured the Cloud infrastructure to lead the way in SaaS delivery, supporting over 2 billion global transactions a day for some of the world's largest brands.