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Automatisieren und optimieren Sie mit fortschrittlichem Außendienstmanagement

Oracle Field Service transformiert das Kundenerlebnis und die Effektivität sowie Produktivität Ihres Kundenservice für den Außendienst. Diese konfigurierbare Lösung, die auf zeitbasierter, selbstlernender und vorausschauender Technologie basiert, plant und optimiert die Arbeit automatisch auf der Grundlage Ihrer individuellen Anforderungen und behält einen Echtzeitüberblick über das Feld. Mit den bewährten KI- und maschinellen Lernfunktionen von Oracle kann sich das System spontan anpassen. Fördern Sie Ihre Mobile Workforce mit webbasierten, iOS- und Android-Anwendungen und informieren Sie Ihre Kunden über den gesamten Service-Lebenszyklus.

Oracle Field Service Features and Benefits:

  • Routing and scheduling: Improve service with the industry’s most powerful routing engine. Automatically assign work without human intervention. Assign jobs based on skills, location, availability and contractual agreements.
  • Technician enablement: Equip the field with a configurable, mobile solution that supports the most complex business requirements. Increase field productivity with the right tools and information in an easy-to-use mobile application.
  • Customer communication: Automate communication with the customer before, on the day of, and after the appointment. Improve customer satisfaction by notifying customers via their preferred channel. Receive real-time customer feedback.
  • Manage and help your workforce: Improve field resource compliance with real-time monitoring. Schedule resources in a timely and efficient manner. Respond to changes in the field by leveraging the real-time location of each resource.
  • Team collaboration: Streamline communication between the back office, management and field. Enable the field to share inventory and location while communicating with peers, supervisors and the help desk.
  • Capacity management: Optimize with capacity-based booking and real-time maps to view available capacity. Understand how much work can be completed each day based on available resources, skills, work zones and work types.
Explore Oracle Field Service

Product Features

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Routing

Use machine learning and AI to get the right person to the right place at the right time. Optimize scheduling with the fastest, most efficient automation engine available.

Core Manage

Manage field operations centrally with a real-time view of the field. Improve visibility, on-time arrival, and efficiency.

Mobile

Empower field employees with everything they need to succeed at their fingertips. Choose from a browser-based mobile, iOS, or Android app.

Third-Party Workers

Seamlessly manage your in-house technicians, contractors, and contingent workers on a unified interface. Be prepared with a flexible contingent worker option.

Customer Communication

Proactively inform customers, teams, and coworkers about the status of appointments with predictive job alerts across channels. Improve customer satisfaction.

Collaboration

Contextually connect field employees for instant peer-to-peer communication, knowledge sharing, and work independence.

Smart Location

Monitor the real-time location and compliance of all field resources.

Forecasting

Understand future field resource demand with predictive forecasting tools. Ensure that you’re always prepared.

Capacity Management

Get accurate field capacity information based on available resources, their skills, work zones, and work types.

Real-Time Traffic and Street-Level Routing

  • Automatically update travel time with real-time traffic and travel conditions.
  • Leverage travel data from your map provider to optimize your mobile workforce.
Erfolge mit Oracle Field Service

Kundenberichte

BSH-Logo

Oracle Field Service und KI führen zu Erfolg bei BSH

 

BSH

Die BSH, einer der weltweit größten Hersteller von Haushaltsgeräten mit 6 Millionen Reparaturen pro Jahr, setzt Techniker durch Digitalisierung und KI effektiver ein.

VOO-Logo

VOO steigert Installations- und Reparaturaktivitäten mit Oracle Field Service

 

VOO

Als VOO erkannte, dass die Effizienz der Belegschaft gesteigert werden musste, steigerte es die Produktivität der Techniker und verkürzte die Reisezeit.

DISH Network-Logo

Wie sich DISH Network immer wieder neu erfunden hat

 

DISH Network

Indem DISH seine Kunden in den Mittelpunkt stellt, hat es einen Umbruch in der Telekommunikationsbranche herbeigeführt und dabei weitere Märkte verändert.

Schenck Process-Logo

Wirtschaftsingenieurunternehmen entscheidet sich für integriertes CRM für Kundenerlebnisbedürfnisse

 

Schenck Process

Erfahren Sie, wie Schenck Process den Außendienst mit einer einzigen globalen Ansicht der Kundeninformationen verbessert hat.

Securitas Direct erfüllt die Kundenerwartungen mit Oracle-Logo

Securitas Direct erfüllt die Kundenerwartungen mit Oracle

 

Securitas Direct

Erfahren Sie, wie dieses europäische Sicherheitsunternehmen die Oracle Field Service Cloud implementiert, um die Effizienz zu verbessern und einen hervorragenden Kundenservice bereitzustellen.

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Let’s Talk - How Customer Service Can Nurture a Five Star Conversation

When was the last time you enjoyed calling customer service? Were you pleased with the outcome of the conversation? Was your issue resolved through that phone call? I would venture to say that for most customers, their experience with a customer service agent varies between memorable to not pleasant. As a leader in charge of a contact center, what are the forces driving these perceptions and what you can do to change them? Everyone would agree that a good conversation has...

Chatbot Requirements for Better Collaboration for an Evolving Field Workforce

Chat and chat bots are currently all the rage as a key interaction channel with customers. So why don’t more companies leverage them to enable field collaboration? I’ll bet you’ve been serviced online through some sort of chat channel. You browse a website and research an item that you can’t live without. Suddenly, a chat window appears with a virtual or actual agent ready to help you. Chat serves your customers by being a proactive sales application or it can act as a...

Top 6 Technology Innovations and Trends for Field Service in 2019

A few years back, the digital marketing world was abuzz with a new concept called the “micro-moment.” It describes the single, critical bursts of digital customer touch points that help to determine how that journey ends. It’s a sound concept to understand the customer journey and the tipping point that leads to a purchase, engaging them at the right moment to complete the purchase. Sometimes that touchpoint is so obvious it’s often overlooked – for years. Let’s take for...

Pricing

See what's included with your monthly subscription.

Professional

$100.00 USD

seat/month1

  • Core Application
  • Suite Configuration
  • Interactive Viewing
  • Activity Status Management
  • Reporting
  • Inventory Management
  • Crew/teamwork support
  • Integrated GIS/Mapping
  • Offline Support
  • Multi-language & time zone support
  • Resource & activity location
  • Historic GPS location
  • Resource Proximity
  • Idle time alerts
  • Access to Android and iOS apps
  • Routing
  • Configurable route plans and run intervals
  • Collaboration
  • Individual & group collaboration
  • Activity & inventory sharing and reassignment
  • Message broadcasting, nearby resources
  • REST/SOAP and Metadata API availability

Enterprise

$225.00 USD

seat/month1

Includes Oracle Field Service Professional plus the features shown below:

  • Capacity and Quota Management
  • Visibility into workforce capacity
  • Ability to manage quota
  • Capacity categories
  • Time-slots management
  • Forecasting
  • Data import/export
  • Graphical and tabular viewing
  • Planning mode
  • Street Level Routing2
  • Real-time traffic and traffic layers
  1. For additional pricing information, contact us.
  2. Requires Google or Baidu Maps