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Effective November 15, 2010, the initial point of contact for Secerno product support is through the Oracle Customer Support systems and infrastructure and no longer through the Secerno support hotline or email. Please discontinue using the Secerno support mechanisms effective immediately.
Beginning August 1, 2010, you will no longer go through Secerno to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in October, 2010. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a Secerno support invoice as of August 1, 2010.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in October, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the Secerno support services and instead your support will be migrated to an Oracle Support offering. The Oracle contract will then govern the support services for the next term.
For more information about the Oracle Support Offerings, please go to http://www.oracle.com/us/support/.