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Juniper Networks

Oracle Customer Success

Juniper thrives with Oracle Cloud Supply Chain Planning

Summary

With Oracle Cloud Supply Chain Planning, Juniper gains significant improvements in inventory management and customer service on an SAP ERP back end.

Business challenges

Juniper makes high-performance networking products and services for large enterprises, service providers, cloud providers, and state and local governments. Customers look to Juniper to make sure that they have the connectivity they need in order to run their network at optimal speed, scale, efficiency, and cost.

Juniper’s supply chain planning team felt they were underperforming from a customer service and a cost perspective and that there was room for improvement.  At an executive level, staffers knew they could do better and deliver better results. The first step in that journey was to improve integrated business, demand, and supply planning.

We've been able to deliver a 15% improvement on our overall inventory cost, while at the same time, delivering a 20% improvement on our main customer service metric, which is the lead time that we can meet our promise to customers.

Mitch Haynes

Vice President of Global Supply Chain Planning, Juniper Networks

Why Juniper Networks Chose Oracle

In its selection process, Juniper considered SAP as well as E2open's solution. The architecture of the solution was a key consideration, including the ability to have a cloud-delivered service fit with where both the business and IT departments wanted to go.

“I think we felt very comfortable with the way the tools were built and integrated together so that we could easily move from demand to supply and have that circle completed in the S&OP cycle,” said Mitch Haynes, Juniper’s Vice President of global supply chain planning at Juniper.

Results

One of Juniper’s primary goals was a positive outcome with the integration between Oracle Supply Chain Planning and the company’s SAP ERP systems. One key to success was the rich set of API’s and Rest Services, which made the integration effort successful and timely. Juniper worked with implementation partner Trinamix and added an Oracle support person to the company’s steering committee. The working relationship was very important to the success of the project. 

Juniper and Oracle collaborated to deliver improvements to a key Oracle feature, backlog order management, which proved to be a mutually beneficial outcome. The business team was able to deliver improvements in inventory savings (15%) and a key customer service metric (30%). Integrated business planning was improved by incorporating important supplier data into business planning on the Oracle Cloud platform. Features in Demand Management and Supply Planning enabled better visibility into inventory and improved planning for assembly and test operations, which helped balance order management and production delivery.

Partners

“We’ve had a great partnership with Trinamix throughout our multi-year IBP journey. Trinamix is run by ex-oracle development team members, their knowledge of oracle applications, process skills, cloud implementations, delivery and industry experience has been exceptional and a key differentiator for the success of our transformation projects.”
—Kiran Garlapati, Senior Director, IT Solutions, Juniper Networks

The key benefits of being on SaaS is not only the reduction in the total cost of ownership, but there is also 99% availability of the system, new features coming every quarter, availability of Industry 4.0 technology like AI, Blockchain, IoT etc. and easy access to all our Juniper employees.

Kiran Garlapati

Senior Director, IT Solutions, Jupiter Networks

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