OHIP and Oracle Integration Cloud: Simplifying Hospitality Integrations Even More

Luis Weir, Senior Director, Integrations and API Strategy, Oracle Hospitality

We all know that hospitality integrations are typically complex.

And they’ve only become more complicated with the emergence of cloud computing and hundreds, if not thousands, of new players looking to innovate and even disrupt the industry. The global pandemic didn’t make matters easier as it forced hoteliers to transform almost overnight in order to meet the new demands of contactless, housekeeping, and travel.

This image outlines a step-by-step workflow process in the context of hospitality integrations. It features interconnected hospitality systems such as Property Management System (PMS), Central Reservation System (CRS), Customer Relationship Management (CRM) system and others to a cloud PMS such as OPERA Cloud. It provides a clear visual representation of the integration complexities and challenges in today’s hospitality integration landscape.

In response to these challenges, Oracle Hospitality changed the game in integrations with the launch of the Oracle Hospitality Integration Platform (OHIP)—and more than 3,000 APIs to fully unlock the power of our leading property management system (PMS) in place at more than 30,000 properties worldwide.

Now, Oracle Hospitality is taking the journey of simplifying hospitality integrations one step further. We’re launching the Oracle Hospitality Adapter for Oracle Integration Cloud (OIC) – a market leading EiPaaS solution used by thousands of organizations globally.

This is a detailed architectural diagram showcasing the Oracle Hospitality Integration Platform (OHIP) and Oracle Integration Cloud. It includes various interconnected components such as the Hospitality Adapter which enables Oracle Integration cloud to seamlessly connect to OPERA Cloud via OHIP and enable integrations with Oracle Cloud SaaS applications like Fusion ERP and 3rd party applications like SalesForce, SAP, Workday and others.

Oracle Hospitality Adapter helps hoteliers simplify enterprise integrations by offering the following benefits:

  • Rapid delivery of OPERA Cloud integrations with other cloud (Oracle SaaS, SalesForce, SAP) and/or on-premise applications by taking advantage of the many OIC adapters already available
  • Seamless connectivity with OPERA Cloud REST APIs via OHIP with minimal configuration that can be reused across all integration flows
  • Simple consumption of OPERA Cloud business events via OHIP to trigger integration flows, including an accelerator to support business event sequencing.

Although this is just the first release of the adapter, it already allows the implementation of several integration use cases such as the ones illustrated here:

The image illustrates common integrations and messages that are expected of a property management system (PMS) with systems such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Capital Management (HCM), Customer Experience (CX), Central Reservation Systems (CRM) and Distribution.

The Hospitality Adapter for OIC has the potential of dramatically reducing the complexity and hence costs of connecting OPERA Cloud with other popular applications such as Oracle SaaS, SalesForce, SAP and even on-premise systems. By taking advantage of the many adapters available in OIC and its rich set of capabilities, OPERA Cloud becomes even more open and countless use cases can be satisfied.”

Colin Daly, head of cloud solutions at Capgemini

In future blogs, Antonio Amado, senior product manager for the Oracle Hospitality Adapter and other enterprise integrations, will elaborate on the specifics of the adapters and implementation use cases.

Oracle Hospitality brings more than 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle’s OPERA Cloud property management and distribution, Simphony point-of-sale, reporting and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. Our Hospitality Resource Center features an array of information to navigate challenges and seize opportunities in an altered marketplace.