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Oracle Intelligent Advisor
Oracle Intelligent Advisor helps service agents deliver the right advice to every customer. This decision automation solution empowers business users to configure rules, ensuring that responses are consistent and transparent to deliver efficient, personalized, and intelligent customer service.
See how Oracle Service can boost customer service and loyalty.
Explore Intelligent Advisor
Self-service advice capabilities
Let customers efficiently help themselves resolve both simple and complex issues.
Personalized assistance
Provide personalized advice tailored to each person using intelligent online interviews.
Conversational support
Enrich conversational experiences through chats and chatbots.
Efficient records management
Embed an Intelligent Advisor interview within the body of a knowledge article to provide dynamic and personalized scenarios for customers and service agents.
Advice and rule authoring
Give business users the power to configure advice, either through a web browser or a desktop development tool.
Natural language support
Equip business users to establish and manage rules—without the need to engage a programmer.
Intuitive designer
Design intuitive and exceptional customer experiences (CX).
Browser-based rule authoring
Easily create and deploy decision-making services in a web browser, eliminating the need to install and manage a desktop development tool. Centralize the custom application logic and easily share decision-making rules with stakeholders.
Collaboration
Collaborate across your entire business, allowing multiple authors to write rules for interviews and decision service projects.
Customer service agent guidance and advice
Support your contact center agents in providing consistent and personalized advice and decisions across all channels, in any language.
Quick decision-making
Empower agents to quickly make decisions and decrease the need for escalation.
Easily resolve calls
Give service agents the means to easily handle all customer calls—from simple to complex.
Advice analytics and insights
Understand and improve customer experience through channel interviews and decision analytics.
What-if analysis
Leverage what-if analysis to assess the impact of changes in legislation, policies, or regulations on your customers.
Gain better customer insights
Understand which rules drive better customer experiences.
Automated decision services
Easily integrate automated, intelligent decision-making into your existing systems, processes, and workflows.
Connect to any app
Seamlessly connect with your existing applications to perform high-volume calculations and scale decision-making.
Automated decisions
Automate decisions and complex calculations with service workflows and batch processes.
Transparent decision compliance
Ensure company compliance by transparently recording and explaining the advice given and decisions made.
Detailed decision reporting
Discover insights into your customers’ journeys and determine compliance with your business standards using accurate and reliable analytics and reports.
Record and explain decisions
Provide detailed explanations for automated decisions.
Oracle Intelligent Advisor customer successes
Many of the world’s leading businesses use Oracle Intelligent Advisor to build a better customer experience.
Citizens use Oracle Intelligent Advisor interviews to report issues and quickly access 311 services
Key benefits—Intelligent advisor
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Improve customer service levels
Deliver next-generation individualized service with consistent, automated advice and decisions.
How to provide unique customer service experiences with Intelligent Advisor
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Drive cross-channel customer service consistency
Provide consistent guidance and decision-making through your self-service channels, call center, and partner channels.
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Increase efficiencies and enable transparency
Reduce queries, while maintaining consistency and transparency, by presenting detailed explanations for automated advice and decisions.
How Intelligent Advisor helps businesses be agile to handle any situation
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Gain greater visibility into the impact of changes
Easily understand the impact to customers when rules, laws, and regulations change.
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Improve compliance management and align with business standards
Maintain proper audit trails and track all advice and decisions to guarantee that they are compliant with your business standards.
Virtual meetups for Intelligent Advisor
Heike Lorenz, Product Marketing Director, Oracle
Oracle’s virtual meetups are an excellent opportunity to connect with peers and the Intelligent Advisor development team. We will share best practices, tips/tricks, and everything we know, and you have the opportunity to provide feedback and learn more about Intelligent Advisor. Continue reading to see what’s coming up.
Read the complete postResources
Release readiness
Get up to speed on the latest releases of Oracle Intelligent Advisor (for both B2B and B2C Service) and ensure that your upgrade is successful.
Overviews and demos
Documentation
Oracle offers a wide range of documentation that will help you learn more about Oracle Intelligent Advisor.
Additional documentation
Join the community
The Intelligent Advisor community is active worldwide and growing rapidly. There are many ways to meet and interact with other Intelligent Advisor users. Whether it be through Twitter, online communities, or in-person user groups and trade shows, you can stay informed about Intelligent Advisor through many channels.
Additional information:
Develop your intelligent Advisor skills
Oracle University provides a variety of learning solutions to help you build Intelligent Advisor skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.
Oracle Cloud Marketplace
Power innovation with innovative partner applications and services. Find the most comprehensive list of sales, service, and marketing cloud applications in the Oracle Cloud Marketplace.
Additional information
Intelligent Advisor best practices
Our best practice materials provide valuable guidance on how to design policy models and dozens of useful tips for delivering rich and natural-feeling interactive interviews and other decision-making experiences with Intelligent Advisor. Highly recommended reading for all skill levels.