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Oracle Intelligent Advisor
Reimagine service. Deliver personalized, agile, and transparent advice throughout the customer journey. This powerful decision automation solution lets business users create the rules, so you can provide the right advice to each of your customers and empower your contact center agents to deliver truly personalized service. With Oracle Intelligent Advisor, you can quickly adapt to changing customer expectations, while tracking each part of the customer journey.
See how Oracle Intelligent Advisor can help you.
Explore Intelligent Advisor
Self-service advice capabilities
Let customers efficiently help themselves resolve both simple and complex issues.
Personalized assistance
Provide personalized advice tailored to each person using intelligent online interviews.
Conversational support
Enrich conversational experiences through chats and chatbots.
Dynamic knowledge management
Embed an interview within the body of a knowledge article to provide dynamic and personalized scenarios for customers and service agents.
Advice and rule authoring
Give business users the power to configure advice, either through a web browser or a desktop development tool.
Natural language support
Equip business users to establish and manage rules—without the need to engage a programmer.
Intuitive designer
Design intuitive and exceptional user experiences.
Browser-based rule authoring
Easily create and deploy decision-making services in a web browser, eliminating the need to install and manage a desktop development tool. Centralize the custom application logic and easily share decision-making rules with stakeholders.
Collaboration
Collaborate across your entire business, allowing multiple authors to write rules for interviews and decision service projects.
Agent guidance and advice
Support agents in providing consistent and personalized advice and decisions across all channels, in any language.
Quick decision-making
Empower agents to quickly make decisions without the need for escalation.
Easily resolve calls
Give agents the means to easily handle all calls, from simple to complex.
Advice analytics and insights
Understand and improve your customer experiences through channel interviews and decision analytics.
What-if analysis
Leverage what-if analysis to assess customer impact of changes in legislation, policies, or regulations.
Gain customer insights
Understand which rules drive better customer experiences.
Automated decision services
Easily integrate intelligent decision-making into your existing systems and workflows.
Connect to any app
Seamlessly connect with your existing applications to perform high-volume calculations and decisioning.
Automated decisions
Automate decisions and complex calculations with service workflows and batch processes.
Transparent decision compliance
Ensure company compliance by transparently recording and explaining the advice given and decisions made.
Detailed decision reporting
Discover insights into the customer journey and determine compliance with your business standards with accurate and reliable analytics and reports.
Record and explain decisions
Provide detailed explanations for automated decisions.
Oracle Intelligent Advisor customer successes
Many of the world’s leading brands use Oracle to build better customer experiences.
Prince’s Trust UK revolutionizes how they reach out and assist youth with Oracle Intelligent Advisor
Key benefits
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Improve customer service levels
Deliver next-generation individualized service with consistent, automated advice and decisions.
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Drive cross-channel consistency
Provide consistent guidance and decision-making through your self-service channels, call center, and partner channels.
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Increase efficiencies and enable transparency
Reduce queries, while maintaining consistency and transparency, by presenting detailed explanations for automated advice and decisions.
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Gain greater visibility into the impact of changes
Easily understand the impact to customers when rules, laws, and regulations change.
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Ensure compliance with business standards
Maintain proper audit trails and track all advice and decisions to guarantee that they are compliant with your business standards.
Oracle Intelligent Advisor Helps Brands Handle Any Situation
Heike Lorenz, Product Marketing Director, OracleToday things change rapidly. Many times businesses don’t have the luxury to methodically strategize for new products or services. Agility is the key to handle any situation, and there’s a tool to give you that agility.
Read the complete postResources
Releases and documentation
See what’s new in Intelligent Advisor, formerly Oracle Policy Automation. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.
Documentation library
The Oracle Help Center provides documentation and tutorials covering Oracle Intelligent Advisor and other products within Oracle Service.
Cloud Customer Connect
Cloud Customer Connect, Oracle’s premier online cloud community, is specifically designed to promote peer-to-peer collaboration and the sharing of best practices. Members can keep pace with product strategy and provide a cloud solution feedback channel directly to Oracle development. Community members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.
Other community resources
Develop your Intelligent Advisor skills
Oracle University provides learning solutions to help build cloud skills, validate expertise, and accelerate adoption. Learn more about training and certification you can rely on to ensure your organization's success.
Learning resources
Cloud Marketplace
Extend your service ecosystem and power innovation with partner applications and services available through Oracle Cloud Marketplace. Find the most comprehensive list of apps for sales, service, marketing, ecommerce, and more.