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Be a CX Hero
Drive innovation with a smarter approach to customer experience (CX). Oracle CX platform offers connected data, intelligence, and experiences.
Enabling End-to-End Transformation
Extend
Configure, customize, and extend your customer experience applications to connect data with customer-driven insights across your enterprise.
In the Spotlight
Oracle offers a robust, connected, and complete CX platform.
Featured
Extend the capabilities of your CX cloud.
- Adaptive Intelligent Apps
- Chatbots
- Oracle Visual Builder Cloud
- Oracle Integration
- Sales Assistant
- Machine Learning
Integrate
Integrate with all the applications in your organization—from front office to back office—and transform to a connected digital enterprise.
In the Spotlight
Oracle offers the flexibility to connect and transform your enterprise.
Featured
Prebuilt flows and easy-to-use tools enable you to integrate quickly.
- Oracle API Catalog
- Oracle Integration
- Oracle Process Cloud
- Oracle Visual Builder Cloud
Secure
Your data is safe with enterprise-grade data encryption and governance technology.
In the Spotlight
Oracle provides the most complete identity and security solutions.
Featured
Secure user identity and access to any application.
- Identity
- Compliance
- Threat detection and predictive analytics
Analyze and adapt
Empower your organization with powerful analytics and adaptive, artificial intelligence.
In the Spotlight
Oracle offers fully connected intelligence and actionable insights.
Featured
Gain immediate business insights using innovative technologies
- Oracle Data Visualization
- Oracle Infinity
- Oracle CX Audience
- Adaptive Intelligent Apps
Unified CX Platform
Calix Transforms with Oracle Integration
Calix
Oracle Integration Cloud simplifies hybrid cloud integration, reduces IT costs, and improves business agility for this leading communications service provider
City of San Jose Enables Smart City App
City of San Jose
Oracle Service Cloud and Oracle Integration Cloud helped turn City of San Jose into a smart city.
Finaeos Chooses Oracle PaaS for Speed and Support
Finaeos
Finaeos uses Oracle Cloud Platform to lift the complexity of integration, provide quick implementations, and empower enterprises to be entrepreneurial.
Oracle CX Improves Speed and Innovation at American Financial Group, Inc. (AFG)
AFG
Oracle CX Cloud enables American Financial Group, Inc. to use fixed resources to deliver better outcomes over shorter periods.
Platform Solutions
By Business Challenge
Choose a market focus
Platform Solutions for Business Challenges
With CX solutions on a single platform, Oracle offers connected data, connected intelligence and connected experiences that can be tailored and evolved over time. Application development, integration, security, content and experience management are all made easy with easy-to-use Software as a Service (SaaS) and Platform as a Service (PaaS) tools.
By Role
Choose a challenge
By Role
From line-of-business owners to developers, everyone is on the hook for revenue growth and flawless execution. Learn more about the trends driving modern customer experience and the features Oracle built to support each role that relies on the CX platform.
By Deployment
Choose an industry
By Deployment
No matter how you plan to achieve your business transformation, Oracle CX offers platform solutions and options to support you. You can pick your starting point, map your journey and achieve end-to-end transformation with Oracle’s connected data, connected intelligence and connected experiences.
By Innovation
Choose a role
By Innovation
Today’s customers are empowered. They have access to more information, can engage on multiple channels, using multiple devices, and share their experiences on social media. Discover solutions to help you create differentiated customer experiences powered by AI and other innovative solutions for the modern buyer.
See Why Gartner Named Oracle a Leader in Digital Commerce for 2018
Read the report
The Smarter CX Approach
Break down information silos.
Connected Data
Generate real-time insights and actions.
Connected Intelligence
Deliver end-to-end customer-driven experiences.
Connected Experiences
Connected Data
Unify, sync, and augment customer data across the entire customer journey—from awareness to purchase to support to advocacy.
Oracle CX connects both traditional data sources (transactional, operational, and master data) and new data forms (behavioral, IoT, and external data). Oracle also owns the largest data marketplace in the world.
Connected Intelligence
Achieve a deeper level of customer insight with the power to act on immediately, and at scale.
Oracle CX offers the most sophisticated intelligence capabilities on the market including artificial intelligence, machine learning, IoT analytics, and behavioral analytics.
Connected Experiences
Deliver highly personalized and end-to-end experiences throughout the customer journey—to every customer, every time, on any channel or device.
Oracle CX offers the industry’s most complete cloud applications suite, the richest dataset, and sophisticated built-in intelligence that enables consistent, personalized, and contextual experiences at scale.
Take Customer Experience into the Digital Future
See how your business can benefit from a digital transformation and take advantage of a free innovation session with the Oracle CX team.
