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Oracle Cloud CX Platform
Built on a cloud platform that incorporates best practices and applied emerging technologies, Oracle CX offers tools simple enough for business users to manage, yet powerful enough for developers to extend. Oracle CX applications are innovative and flexible, and provide consistent performance and security.
Gain valuable insights from Oracle’s global survey and interviews with CX visionaries.
Learn why Oracle was named a leader in The Forrester Wave™: Digital Experience Platforms, Q3 2019.
Why Oracle CX is built for excellence
Connected data
Oracle Cloud CX takes a data-first approach, connecting customer behaviors, transactions, and demographics across marketing, sales, service, and your back-office applications to create the next great experience for each individual. Oracle has been helping customers manage, secure, and drive business value from data for more than 40 years. Data is our DNA.
Watch the Construction Specialties story (0:52)
Connected intelligence
Oracle’s customer intelligence platform helps enterprises drive business value from their connected data assets and thrive in the experience economy. When powered by connected data, connected intelligence delivers hyperpersonalization in real time and at scale across the customer journey.
Learn how a customer intelligence platform can help
Connected experiences
Oracle Cloud CX connects all aspects of the customer journey through marketing, sales, service, and commerce—from the front office to the back office— to deliver a single and unified experience
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Oracle Cloud CX platform capabilities
Build modern experiences on unified data
Connect data, processes, and applications on a single, unified platform. Oracle offers the flexibility to integrate with all applications in your enterprise, through any touchpoint. We make integration quick and simple with prebuilt flows and easy-to-use tools, while still offering the power that developers desire.
Modules
- Built on Oracle Cloud Infrastructure
- Prebuilt integrations and process flows
- API catalog
- Mapping recommendations
- Process automation
- Oracle Visual Builder
- Point-and-click UI for nondevelopers
- Customer intelligence platform
- Customer data quality and enrichment
- AI-sourced company data and signals
- Intelligent data profiling
Augment experiences through innovative technology
Oracle offers a robust ecosystem of emerging technology on an open and flexible platform that allows you to extend the capabilities of your CX applications. Support unique business models with innovative technology services.
Modules
- Voice-enabled digital assistants
- Oracle Visual Builder
- Chatbots
- Internet of Things
- Blockchain
- Augmented reality
- Virtual reality
- AI
- Machine learning
- Omnichannel content delivery
Reduce risk on security-first designed architecture
Built on an Oracle Generation 2 Cloud security platform, Oracle provides the most complete identity and security solution to secure user identity and access to any application and employ enterprise-grade data encryption and governance technology.
Modules
- Identity
- Compliance
- Threat detection
- Predictive analytics
- Personally identifiable information monitoring
- Unified single sign-on
- Multifactor user authentication
- Continuous behavior monitoring
Create powerful business analytics using adaptive intelligence
Empower your organization with powerful analytics and adaptive artificial intelligence. Oracle offers fully connected intelligence and actionable insights powered by innovative technologies.
Modules
- AI
- Machine learning
- Data visualization
- Oracle Infinity
- Oracle CX Audience
- Oracle CX Unity
- Oracle Adaptive Intelligent Apps
- Next-best action recommendations
- Smart data connectors
Oracle Cloud CX customer successes
With a comprehensive suite of tools for sales, marketing, service, and commerce professionals, Oracle Cloud CX helps brands get ahead and stay ahead in the experience economy.
Blending tradition and technology, illycaffè produces one-of-a-kind coffee
AFG Is Offering a Better Home-Buying Experience by Leveraging Oracle Technology
Sahiz Kaur, Oracle Product Marketing ManagerBeing an aggregator and a lender at the same time, a company in American Financial Group’s (AFG) position needs to make sure they’re providing consistency in their response times and the service to their brokers and customers. By augmenting their SaaS applications with cloud technology, they are able to scale with their needs and achieve impressive results in the process, such as 100% ROI over 12 months.
Read the complete postFeatured blogs
- March 26, 2020 Markies Spotlight: Mike Weissberg of Construction Specialties
- February 25, 2019 Enabling the Enterprise in the Experience Economy
- January 15, 2020 Seamless Sales Enablement: A Sample Site Created Using Oracle Content and Experience
- October 7, 2019 Learn How Oracle Cloud Platform Can Help You in Your Cloud Journey
Get started
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Learn how our CX ISV program puts you on the fast track to new business opportunities in the cloud.
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