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Provide the best customer experience through all digital channels by offering customers infinite choices to engage with you. Engaging with customers through an array of digital channels—websites, email, text messaging, online chat, and social media—allows you to build better digital relationships with your customers and reduce response times for questions. Promote customer loyalty and improve business outcomes by giving modern digital customers what they want.
With true omnichannel customer service, you can engage with customers any time, anywhere. Using an array of channels such as cobrowse and video chat, customers can resolve questions with an agent at any time or find the right answers in natural conversations with a virtual assistant.
Customers can easily find answers to questions on their terms using pixel-perfect, branded service pages that look and feel like your existing website. They can also leverage the power of customer knowledge with peer-to-peer service in the community.
Streamline the delivery of customer service to mobile devices without writing new apps.
Present intelligent knowledge that automatically learns and adapts from every customer interaction.
Anticipate possible solutions by presenting answers to questions before the customer asks. Increase self-service to quickly guide customers to answers and resolutions.
Provide timely resolution with personalized responses that leverage centralized knowledge, routing, workflow, and omnichannel communications. Listen, monitor, and act on customer feedback through all channels.
Transform your online web service into a highly interactive customer experience by delivering a branded, highly interactive online experience in a matter of days.
Smart, connected devices can deliver data insights. Ensure that your brand can engage smart devices throughout the customer journey.
Be proactive when handling high volumes of email. Automate responses from the knowledgebase. Escalate highly emotional content using smart sense.
Enhance customer experience by engaging with customers before they get frustrated. Assist those having problems solving service issues on their own.
Collaborate and help customers that need live assistance by seeing what they see on their mobile device or screen.
Deliver consistent knowledge across all channels. Leverage knowledge everywhere in the context of all interactions with customers.
See how Elgin Sweeper Company uses the Internet of Things to stay competitive and deliver better service.
See how customer service is a differentiator for Western Digital and how the company delivers service the way customers want it.
The City of Fort Wayne has been able to bring the voice of the community into essential city departments with Oracle Service Cloud.
Watch how Nestle launched its new Special.T brand by delivering premium customer experiences through all channels with Oracle Service Cloud.