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Deepen digital capabilities and cut through product-only mindsets. Oracle CX for High Tech, Manufacturing, and Automotive connects customer data with asset data for a holistic 360-degree customer view that improves sales and service experiences, provides new revenue opportunities, and better supports partners, resellers, and dealers.
Embrace digitization and emerging technologies to create a customer-centric view, reduce time to market, minimize product lifecycles, and open potential revenue streams.
Use the power of clean, consistent, and complete customer data to intelligently improve service operations, service sales, and asset performance.
Leverage AI to optimize quoting, pricing, and ordering processes.
Fully support partners and dealers. Boost sales with partner programs and marketing development fund (MDF) management.
Give customers an array of service channels to choose from, including chat, cobrowse, email, video, and field service.
Accelerate time to market and transform your go-to-market execution with a complete front- and back-office solution that’s tailored for the manufacturing industry. Capture market opportunity, support new businesses models, stay relevant, and increase customer lifetime value.
Leverage known, unknown, and enriched customer data to intelligently personalize offers across marketing channels.
Coordinate and streamline configuration, quoting, and ordering processes while taking advantage of real-time inventory checks to optimize and track deliveries.
Proactively serve customers by monitoring, servicing, and managing their assets to increase performance and enhance customer lifecycle recommendations.
Leverage customer and asset data to provide intelligent recommendations for optimizing asset usage and providing subscription offerings.
Maximize field technician utilization with smart job assignment, scheduling, and routing.
Take advantage of a complete CX solution suite across sales, service, ecommerce, marketing, loyalty, AI, and data management to engage customers, empower dealers, and offer next-level customer and vehicle care.
Target customers with data-driven campaigns and deliver product, offers, personalized content, and sales/service guidance across all channels to increase brand engagement.
Provide a complete customer experience, segment and target high-value customers, and increase customer lifetime value—from marketing to sales to service.
Leverage new, innovative pricing models and manage them from start to finish for sustainable, long-term revenue growth.
Make speed your competitive advantage. Digitize your quote-to-order process with around-the-clock omnichannel configuration, pricing, and quoting (CPQ) to help your business increase revenue and customer satisfaction.
Stop viewing your market from a one-dimensional, product-centric vantage point. Combine product and asset data as well as reseller/dealer sales and activities to improve the customer experience for all parties.
Provide digital tools to improve partner and dealer productivity, sales, and customer service. Tie the all-important, 360-degree customer data to asset data through IoT to improve sales, ordering, cross-selling, and service processes.
Acquire new customers or cross-sell to existing customers. Increase revenue by developing new, hyper-personalized customer promotions through digital channels that leverage real-time AI and analytics. Gain a new source of revenue with “as-a-service” subscription offerings.
Connect the front office to the back office specifically with regard to the supply chain, enhancing the customer experience, eliminating silos, and streamlining processes.
Digital body language is all the digital activity you can see from an individual—what it takes for them to make a purchase—from email clicks, web site visits, the reading of reviews and referrals, or even calling a friend. This data drives manufacturing, and it can drive marketing too. It’s time for manufacturers to take advantage of digital body language.Read the complete post
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX for High Tech, Manufacturing, and Automotive. You'll find all of these resources and more in the Oracle Help Center.
Cloud Customer Connect, Oracle's premier online cloud community, is specifically designed to promote peer-to-peer collaboration and the sharing of best practices. Members can keep pace with product strategy and provide a cloud solution feedback channel directly to Oracle development. Community members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.
Extend your service ecosystem and power innovation with partner applications and services available through the Oracle Cloud Marketplace. Find the most comprehensive list of apps for sales, service, marketing, ecommerce, and more.
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