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There is not a succinct list of the top key performance indicators (KPIs) to determine customer experience success. The KPIs you use depend on your business, customers, and industry. For example, if you don’t have a field service organization, there is no need to track the reduction in on-site service calls. But as mentioned above, customer experience is designed to increase customer satisfaction, so there are some general KPIs that might be inclusive enough to list here. This includes:
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