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Oracle Modern Best Practice—B2B Cart to Agreement
- Overview
- B2C Omnichannel
- B2C Awareness to Interaction
- B2C Interest to Purchase
- B2B Omnichannel
- B2B Search to Cart
- B2B Cart to Agreement
B2B Cart to Agreement
Maximize the business buyer’s journey at the shopping cart. Respond quickly to customer requests via social networks. Use workflow to automatically route purchase approvals through buyer organizations. Streamline price negotiations. Transform the business shopping journey into a great commerce experience.
Mobile. Social.Finalize Cart
Summarize shopping cart with default or prenegotiated pricing and terms. Automatically route approval requests though buyer organization via workflow.
Mobile. Social.Handle Request for Quote
Request price quote for items in cart using a mobile device. Initiate discussion online, by phone, or through social network. Identify follow-up actions, such as product demo or in-person appointment.
Mobile. Social.Respond to Quote Request
A sales rep prepares the proposal and routes it for approval based on the preset workflow. The rep can send the approved quote to the buyer via a mobile device.
Mobile. Social.Negotiate Pricing and Terms
Negotiate with buyer through chat, phone, or in person meeting. Maintain online record of changes to pricing and terms and approval history.
Mobile. Social.Finalize Purchase
Finalize pricing, delivery methods, and financial terms of purchase. Pay by PO, invoice, or credit with a mobile device.
Mobile. Analytics. Social.Post Purchase Communication
Automatically update order fulfillment status. View and pay invoices via mobile device. Automatically handoff to customer service center based on predetermined workflow.