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Perguntas Frequentes

Oracle E-Business Suite Support

Building on a 30-year history of innovation, Oracle E-Business Suite continues to deliver new application functionality while expanding the capabilities of existing features to support today’s evolving business models.

Read about Oracle’s commitment to Oracle E-Business Suite 12.2.

Oracle E-Business Suite Support key features

Our commitment to Oracle E-Business Suite continues

Oracle understands that your on-premises applications are critical to your success. With Oracle Applications Unlimited, you have trusted, secure, comprehensive support so that you can avoid the potential risks of third-party support E-Business Suite. We will continue offering Oracle Premier Support on the Continuous Innovation releases for on-premises applications through at least 2031, and we are committed to annually review whether or not to extend the Premier Support offering for an additional year.

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Commitment to E-Business Suite

E-Business Suite support documentation and how-tos

The Oracle Advisor webcasts bring you and Oracle experts together over a Zoom web conference, at no cost. Sign up to get information on support services, products, technologies, best practices, and more in a one-hour session.

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E-Business Suite documentation and how-tos

Oracle Advanced Customer Services for E-Business Suite

If you are running Oracle-E-Business Suite Release 12.1.3 and plan to upgrade to Oracle E-Business Suite Release 12.2, or move to Oracle SaaS, but cannot complete the transition prior to January 1, 2022, you can use Oracle Market-Driven Support for Oracle E-Business Suite 12.1, offered by Oracle Advanced Customer Services (ACS), to bridge the support gap.

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Advanced Customer Services for E-Business Suite

Oracle E-Business Suite and Oracle Applications Unlimited

Oracle Premier Support through at least 2031.

Oracle's commitment to continuous innovation

Applications and support—an unbeatable combination—included Oracle Applications are: Oracle E-Business Suite, JD Edwards EnterpriseOne, Hyperion, PeopleSoft, and Siebel.

Our commitment includes support for both on-premises and in Oracle Cloud Infrastructure—remain on-premises or move to the cloud with the same applications and your customizations—your choice, your schedule.

You get the same resources, tools, and staff that you use now with ongoing security patches and software updates. Your staff knows the applications already.

No forced migrations. No surprises. Receive ongoing new features and a transparent roadmap.

Oracle Applications Unlimited and Oracle Premier Support

Delivering continuous innovation

With Oracle Premier Support and Applications Unlimited, you control the roadmap to your success.

Benefits of Premier Support for Oracle E-Business Suite

  • Committed to customers

    Maximize and expand your existing E-Business Suite 12.1 and 12.2 investment with a product roadmap and support that allow time for future planning.

  • Committed to products

    Rely on our on-premises applications and support expertise to keep your business running efficiently.

  • Committed to innovation

    Depend on Oracle to continue investing in Continuous Innovation releases.

Resources

community resources support

My Oracle Support Community

My Oracle Support Community is here to help you get the most out of E-Business Suite and My Oracle Support. Get access to a host of Oracle resources and exchange tips with a vibrant community of peers and Oracle experts.

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Sign in to My Oracle Support

Specialized Oracle Support tools and resources at your fingertips.


My Support Renewals

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