CX - Customer Experience Solutions

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Welcome to Oracle Customer Experience

What can Oracle CX solutions do for your business? Allow your business to stand out from the competition by delivering legendary experiences to your customers. Connect the customer journey and accelerate transformation with the help of Oracle CX.

Discover Oracle CX (1:21)

Modern Customer Experience—a premier CX event providing the latest strategies and best practices in marketing, service, sales, and commerce.

Modern Customer Experience

Markie Awards

Explore Oracle CX

Oracle CX

Connected Data
Connected Intelligence
Connected Experiences

Today’s customers demand new experiences driven by personalized channels and choices. Each customer journey is unique, but you need to ensure each experience is seamless and personalized. Leverage best-of-breed CX solutions by channel or bring them together into a connected engagement through data, behavioral intelligence, and experiences across all lines of business.

What is Smarter CX?

Marketing

Oracle CX for Marketing

Learn why more marketers trust Oracle to deliver exceptional results.

See Marketing solutions

Marketing Automation
Oracle Eloqua

Cross-Channel Orchestration
Oracle Responsys

Testing and Personalization
Oracle Maxymiser

Data Management and Analytics
Oracle BlueKai

Digital Analytics
Oracle Infinity

Commerce

Oracle CX for Commerce

Oracle Commerce offers everything retailers, brands, and B2B companies need to innovate and grow.

See Commerce solutions

B2C Commerce
For brands and retailers

B2B Commerce
For B2B organizations

Customer Loyalty
Oracle Loyalty Cloud

Configure, Price, and Quote
Oracle Configure, Price, and Quote (CPQ) Cloud

Sales

Oracle CX for Sales

Go beyond sales automation with a comprehensive set of sales solutions and a connected CX platform.

See Sales solutions

Unified Sales and Service
Oracle Engagement Cloud

Innovations
Artificial Intelligence (AI)

Service

Oracle CX for Service

Deliver connected experiences through organic channels, knowledge-driven interactions, and automation.

See Service solutions

Efficient Field Service
Oracle Field Service

On-Demand Knowledge
Knowledge Management

Personalized Service
Policy Automation

CX for Industries

Oracle CX Industry Solutions

Accelerate business transformation with solutions built specifically for your industry.

See CX industry solutions

Technology and Manufacturing
High Technology
Industrial Manufacturing
Automotive

Consumer Goods and Retail
Consumer Goods
Retail

Communications and Hospitality
Communications
Hospitality

Advancing Your Digital Journey with Cloud

The Smarter CX Approach

Transform Your Business Faster and Easier

Simplify

Deploy State-of-the-Art Technologies

Innovate

Deliver Unforgettable Customer Experiences

Deliver

Simplify

Remove complexity to accelerate business transformation. Oracle CX Cloud is a complete solution that helps you simplify IT infrastructure and operations for efficiency, speed, and savings.

Take the CX assessment

Innovate

Be the first to leverage technology innovation and provide state-of-the-art customer experiences. Oracle CX solutions include ready-to-go innovations—including AI, the Internet of Things (IoT), chatbots, and data solutions—that help you to accelerate the adoption of new channels, devices, data sources, and intelligence capabilities. Deploy these innovative solutions even faster with the prepackaged applications available through Oracle Cloud Marketplace.

Take the CX assessment

Deliver

Deliver memorable experiences that always exceed expectations and capture lifelong devotion to your brand. With a streamlined IT infrastructure and innovation, you can deliver deeply personalized and contextual experiences to every customer, every time.

Consider CX research