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Your point of contact for Agile product support and Cimmetry Autovue product support is through the Oracle Global Customer Support (GCS) systems and no longer through the Agile or Cimmetry support mechanisms.
For details on the Support policies for the Agile and Cimmetry AutoVue products, please refer to Oracle's Support Policy at and click on the PDF titled 'Oracle's Technical Support Policies'.
Documentation downloads for the AutoVue product lines (including AutoVue and VueLink) are available through the Oracle Technology Network (OTN).
Beginning September 1, 2008, Cimmetry Autovue renewals are no longer being processed through the Cimmetry systems and will be transitioned to the Oracle systems beginning in early December 2008. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Cimmetry support invoice prior to September 1, 2008.
Beginning December 1, 2007, Agile renewals will no longer be processed through the Agile systems and will be transitioned to the Oracle systems beginning in early January 2008. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Agile support invoice prior to December 1, 2007.
Information about the migration of support offerings to the Oracle support offerings will be communicated to all customers at a later date.
For more information about the Oracle Support Offerings, please go to http://www.oracle.com/support/.
Oracle protects Agile and Cimmetry customer investments with Lifetime Support
Furthering our commitment to Agile and Cimmetry customers, Oracle is proud to announce defined support timeframes for Agile and Cimmetry products and releases and the application of the Lifetime Support Policy to a number of Agile and Cimmetry products and releases. Refer to the Lifetime Support brochure for specific release information.
Agile customers and partners: Please use your existing contacts for professional services and sales.