CS WEEK, Phoenix, Arizona—Apr 9, 2019
The utility industry is undergoing a massive evolution as utility customers are becoming more active consumers and producers. The explosion of data from a multitude of devices, including meters, IoT sensors, and smart home appliances, require utilities to rethink old business and billing models to meet the demands of this new utility economy.
As such, Oracle continues to enhance its leading customer solutions platform to deliver the tools water, gas, and energy utilities need to address this changing market dynamic. With a modern user interface, deep analytics, and built-in integrations with operational device data management and customer self-service capabilities, utilities can better engage customers at scale. For example, they will be able to tap user interface innovations to target customers for new programs based on personalized information on their utility usage. The new features are now available across Oracle’s customer solutions, including Customer to Meter and Customer Cloud Service (CCS).
“In this new utility economy, the customer is transitioning from a billable account to a participant in the utility business model. With changes in rates, regulations, and production, customers are looking for more information regarding their usage and bill and how they can lessen the impact of both,” said Hillary Martin, senior director, Oracle Utilities. “Antiquated customer systems simply don’t allow utilities the flexibility and intelligence they need in this changing market paradigm. With our continued updates, Oracle is bringing utilities to the leading edge of innovation.”
Customer Cloud Service brings together Oracle Utilities’ market-leading customer information system (CIS) and advanced meter data management capabilities into a single meter-to-cash-to-customer solution on a shared database and technology stack. By bringing metering, customer account and revenue data into a common view, enriched by deep analytics and data visualization tools, utilities can drive greater business value from the increasing amounts of data and convert it into actionable business insights.
Built on the Oracle Cloud and delivered as the industry’s first fully supported Software as a Service (SaaS) solution, CCS features automated patching, upgrades, security, and standard SaaS services—freeing up valuable utility resources. With CCS, utilities gain a complete view of their customers and significant cost reductions compared to managing two separate systems.
With these new innovations, CCS and Customer to Meter utility customers can benefit from:
“Utility distribution is no longer a linear equation where a customer uses a resource and then is billed for it. With the industry’s most connected, end-to-end customer platforms, Oracle is enabling utilities to become trusted advisors in this new journey while modernizing operations for an evolving customer-centric utility future,” added Martin.
The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.
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