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Oracle CRM On Demand Customer Support

Oracle CRM On Demand offers comprehensive customer support help to resolve critical issues quickly and effectively.

Oracle Global Customer Support (GCS) provides 24/7 access to My Oracle Support portal as well as toll-free phone support.

Please review the Oracle Software as a Service Support Policies document for additional details.


CRM On Demand Training and Support Center

Available 24/7, the Oracle CRM On Demand Training and Support Center gives you one-stop access to a wide range of help, training, and support resources, helping you get more out of Oracle CRM On Demand. You can also create and modify service requests as well as view system status alerts and notifications from this portal.

Toll-Free Phone Support

Available 24/7, the Oracle CRM On Demand Training and Support Center gives you one-stop access to a wide range of help, training, and support resources, helping you get more out of Oracle CRM On Demand. You can also create and modify service requests as well as view system status alerts and notifications from this portal.

Dedication for Continual Improvement

Eleven toll-free numbers are available worldwide, allowing for global phone access to Oracle GlobalCRM On Demand Customer Support.

Please review the Oracle Software as a Service Support Policies document for additional details.

The Oracle Difference

Oracle Corporation has a proven reputation for delivering superior customer service. Our global customer support personnel follow up on every customer service request, identify areas for improvement, and help address functional or service-related questions.

Oracle CRM On Demand Training

For even faster time-to-value and higher user adoption, companies must ensure that CRM On Demand users and administrators are thoroughly and professionally trained.

Take advantage of a broad range of training options for Oracle CRM On Demand, including custom training tailored to your company's unique situation.


Standard Training

With every deployment of Oracle CRM On Demand, your organization can access a large library of Web-based courses, conveniently located in the Training and Support Center. This training(included at no extra charge) is available whenever it's needed. Our role-based courses walk individuals through key processes and tasks to help organizations achieve better business results. Through presentations and demonstrations, these courses provide step-by-step instructions and illustrate best practices to help people get started right away.

Public Training

Offered either in an onsite or virtual classroom, instructor-led public training classes provide a concise, highly interactive training experience. Because business users learn best by doing, these courses are packed with demonstrations and hands-on exercises that reflect real-life scenarios. What's more, attendees have access to an experienced product expert who can provide answers to questions.

Custom Training

Intended for companies that want to get the most out of their Oracle CRM On Demand subscriptions, Custom Training provides users and managers with tailored services aligned to specific corporate goals, terminology, and business processes. The Oracle CRM On Demand training team works with your subject matter experts to understand and document your organization's requirements and deliver training tailored to those needs.

Custom Training services are available in a live classroom or over the Web. They also feature skilled instructors who can share in depth knowledge of Oracle CRM On Demand capabilities to support your business objectives.