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Oracle Customer Success—SIBS FORWARD PAYMENT SOLUTIONS

SIBS FORWARD PAYMENT SOLUTIONS

SIBS FORWARD PAYMENT SOLUTIONS Cuts Operational Costs and Improves Competitiveness by Boosting Data Quality

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Since implementing Oracle Hyperion Profitability and Cost Management, we’re more efficient and can offer more competitive rates.

— Nuno Costa, Analytic Accounting and Budget Control Coordinator, SIBS FORWARD PAYMENT SOLUTIONS
Founded by 12 Portuguese banks in 1983, SIBS FORWARD PAYMENT SOLUTIONS (SIBS) is one of the largest payment-processing companies in Europe. More than 400 organizations, including banks, public sector organizations, and mobile operators, rely on SIBS to provide 24/7 services to their end-customers. The company owns the largest national ATM and point-of-sale (POS) network, with over 14,000 ATMs and 280,000 POS terminals, supporting more than 19 million payment cards, and more than 2 billion operations, annually.

Its services include payment-processing management, networked payment-terminal management, transaction processing and clearing, and card personalization. It also delivers security and support services benchmarking and IT development. SIBS aims to promote efficiency in financial services, namely payment services through the provision of technological solutions and processes that combine security, convenience, and innovation at the lowest possible cost.
 
Business Challenge
  • Improve ability to effectively price the company’s payments and POS services for greater efficiency
  • Expand visibility into expenses—including ATMs, servers, and employees—to deliver services to customers at more accurate and competitive prices
  • Replace legacy-analysis model—in which costs were directly assigned to a channel with little ability to distinguish between the cost of a cash withdrawal and the cost of a simple ATM query—with a more accurate model that analyzes costs by transaction type
  • Accelerate and increase the frequency of cost analysis, a task that was extremely complex and lengthy
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Results
  • Implemented more accurate and competitive rates for services and improved the ability to respond to market changes with Oracle Hyperion Profitability and Cost Management
  • Improved data quality and details of the rates quoted to each customer, providing SIBS’ customers with information needed to make more informed decisions about various payment and transactional services
  • Gained ability to analyze back-office costs, breaking out the cost of support, facilities management, customer-facing operations, core technical infrastructure, network management, and development functions to achieve more accurate pricing
  • Improved insight into individual transactions, driving more accurate and agile pricing
  • Increased ability to predict the demand for future services based on historical analysis, enabling more precise investment 
  • Increased analysis of accounting, budgets, and control of employees productivity, thanks to Oracle Hyperion’s reliability, high performance, and automation capabilities
  • Accelerated cost-analysis services, thanks to automation, allowing the company to conduct analysis more frequently and optimize internal workflow
  • Improved organization of financial and cost information with Oracle Database and Oracle Data Integrator, simplifying data retrieval by using a standard spreadsheet and gaining more time for financial analysis
More

Why They Chose Oracle

One of main reasons SIBS chose Oracle Hyperion Profitability and Cost Management was because it enables the group to discover cost and profitability drivers with an allocation engine that supports any methodology, including activity-based costing—which is critical for the financial services firm.

Oracle Hyperion Profitability and Cost Management’s reliability, quality-price relationship, and ability to provide details were also important factors in the decision process.

Execution

After defining the project’s conceptual framework, SIBS implemented the solution in seven months. SIBS’ team worked closely with Oracle Partner Novabase throughout the project to ensure knowledge transfer. Working side-by-side with Novabase professionals, SIBS employees acquired skills quickly and easily.

Based on the success of its initial project, SIBS is preparing to expand its Oracle implementation and investment. “Oracle Hyperion Profitability and Cost Management fully met our expectations because we gained deeper insight in less time,” said Nuno Costa, analytic accounting and budget control coordinator, SIBS.

About SIBS FORWARD PAYMENT SOLUTIONS

Headquarters

 
Lisbon, Portugal

Employees

 
500

Annual Revenue

 
$100 to $500 Million

Partners

After defining the project’s conceptual framework, SIBS implemented the solution in seven months. SIBS’ team worked closely with Oracle Partner Novabase throughout the project to ensure knowledge transfer. Working side-by-side with Novabase professionals, SIBS employees acquired skills quickly and easily.
Based on the success of its initial project, SIBS is preparing to expand its Oracle implementation and investment. “Oracle Hyperion Profitability and Cost Management fully met our expectations because we gained deeper insight in less time,” said Nuno Costa, analytic accounting and budget control coordinator, SIBS.

Oracle Solutions Used

Oracle Hyperion Profitability and Cost Management
Oracle Database
Oracle Data Integrator
Published:  Oct 15, 2014